Home Coordinator

About JB Hi-Fi

JB Hi-Fi is one of Australia’s leading and most trusted retail groups, known for its practical, friendly culture and strong focus on customer value. The business helps customers improve how they live, learn, work, and enjoy entertainment through a wide range of technology, consumer electronics, home entertainment, and appliances at great prices.

With more than 300 stores, an online channel, and a commercial division through JB Hi-Fi Business, the company delivers value, recognised brands, and high-quality customer service. It also offers a workplace where people can build their careers and grow within the wider JB Hi-Fi Group.

Why work here

• Work in a busy, energetic setting where diversity, fresh ideas, and initiative are encouraged.
• Depending on the role, the package may include competitive pay, sales commission, and other incentives linked to performance.
• Access a broad range of career pathways and training programs across the JB Hi-Fi Group, including JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys, and E&S Trading.
• Enjoy staff discounts across the group and access to the Beny employee benefits app with special offers, wellbeing support, and everyday savings.
• Eligible primary carers can receive 12 weeks of paid parental leave, along with a gift for new parents, and some roles support flexible or hybrid working.
• Use the Employee Assistance Program for counselling and other wellbeing resources for employees and their families.
• Take part in the Helping Hands workplace giving initiative, which has contributed millions to charity partners.
• Join a company committed to sustainability and working toward net zero carbon emissions by 2030, with ongoing efforts to reduce, reuse, and recycle.

Role overview

As a Home Coordinator, you will help build and maintain a high-performance culture and ensure customers have a great experience in the store. The role supports the Home department across day-to-day operations, customer service, and team development.

Key responsibilities

• Work closely with the team to provide a positive experience for both in-store and online customers.
• Make sure Home department activities follow all legal and compliance requirements, with strong attention to safety, process discipline, and incident reporting.
• Train, cross-skill, and guide sales team members across Home department products and services.
• Help the store achieve sales and profitability goals.

Required experience and skills

The ideal candidate will be comfortable in a lively, casual retail environment and bring solid experience in retail, especially with a good understanding of Small Appliances and Whitegoods. You should also have strong customer service skills, experience handling cash and EFTPOS, and confidence using electronic POS systems where possible. The role also calls for someone who can sell effectively, merchandise products, and stay composed under pressure.

Additional information

Applications are handled in confidence. Candidates are encouraged to apply even if they do not meet every listed requirement. JB Hi-Fi is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.