Ali Hamza

About

IT support professional with experience in hardware, software, and application troubleshooting across fast-paced environments. Skilled in Windows administration, user support, ticketing systems, remote support tools, and maintaining reliable system performance.

Experience

• Application Support Agent
  Finwise Ireland
  Dec 2025 – May 2026
• IT Support Specialist
  Octans Digital - Interloop Holding Ltd
  Aug 2023 – Sep 2024
• IT Support Engineer
  Doctor-Now EHR
  Feb 2023 – Jul 2023

Education

• Masters of Science in Information system with computing
  Dublin Business School
  Information system with computing · Sep 2024 – Sep 2025
• Bachelor of Science in Computer Science
  FAST NUCES
  Computer Science · Sep 2019 – Sep 2023

Skills

• SQL
• Cisco Packet Tracer
• Asana
• Linux
• MySQL
• Java
• PostgreSQL
• Wireshark
• Jira
• Zendesk
• Microsoft Office 365
• Windows Administration
• C++
• Anydesk