Lilian J Epkosgei

About

Dedicated banking and customer service professional with over 10 years of experience in customer onboarding, account management, compliance-related processes, and client support. Strong analytical, communication, and problem-solving skills with experience working across remote and cross-functional environments.

Experience

• Customer Support, Sales & Client Relations Professional
  2023 – Present
• KYC Analyst (Customer Support & Onboarding)
  2012 – 2021

Education

• Bachelor of Arts
  Moi University
  Mathematics and Economics

Skills

• Customer Support
• Google Workspace
• Risk Assessment
• Stakeholder Management
• Customer Onboarding
• Microsoft Office
• Record Management
• CRM systems
• Compliance Monitoring
• Escalation handling
• Documentation Review
• KYC
• Customer due diligence
• Identity Verification