Assistant Store Manager

Role Overview

Par Pacific Holdings is hiring an Assistant Store Manager for a HELE convenience store in Kapolei, Hawaii. This role sits within a retail operation known for its focus on speed, cleanliness, and friendly service, and it offers a path into broader retail leadership. The company serves local communities with fuel, food, and everyday convenience items while promoting teamwork, innovation, integrity, and respect.

Work location: 91-590 Farrington Hwy #6, Kapolei, HI 96707

Pay: $21.00 to $26.65 per hour

Shift differential: Eligible for a $3.00 shift differential

Primary Responsibilities

This position supports store operations across safety, people leadership, customer service, business performance, facilities, and staffing. Duties may expand based on business needs.

Safety and Compliance

• Keep the store, lot, and fuel pump area safe, orderly, and free of debris.
• Place safety first for employees and guests at all times.
• Participate in monthly required safety meetings and training sessions with the safety team.
• Report incidents promptly and follow all safety policies, programs, and procedures.

Leadership and Team Development

• Coach, train, support, and evaluate team members so the store runs safely and efficiently while delivering strong customer service.
• Present a professional, dependable, and supportive presence to both staff and supervisors.
• Step in for the Store Manager when needed and prepare employee documents accurately and on time, including appraisals, notices, and new hire paperwork.
• Make sure employees receive ongoing on-the-job and company-mandated training.
• Recognize strong performance, give constructive feedback, and help raise individual, team, and store results.
• Communicate expectations clearly and assess performance against those standards.
• Develop high-potential employees through coaching so they are ready for advancement.
• Follow and enforce company policies consistently.

Customer Service and Store Relationships

• Deliver quick, courteous service, including assistance at the pump and help resolving customer concerns.
• Process sales correctly on the POS system and follow cash-handling rules and other payment procedures.
• Build professional relationships with customers, vendors, and contractors.
• Be accountable for cash, funds, and inventory during the shift.
• Assign and prioritize work so the store stays clean, stocked, organized, and ready for efficient service.
• Maintain a welcoming, well-kept store environment that meets customer expectations.
• Track customer needs and encourage programs and suggestive selling to improve sales and satisfaction.
• Help customers locate products and use in-store or pump equipment as needed.
• Gather customer feedback through regular interaction and engagement.
• Address complaints quickly and in a sincere, service-oriented way.
• Support a positive public image and encourage growth of the Kama’aina Rewards program.

Business, Sales, and Inventory Management

• Plan store activities to help maximize operating profit.
• Track fuel volume and competitor pricing to support fuel pricing strategy development.
• Monitor merchandise, food movement, and competitive offerings to help shape product mix and pricing.
• Maintain store layout and product presentation according to schematics.
• Carry out store-level promotions and assist with companywide advertising and promotional efforts.
• Manage fuel, merchandise, and food inventory so stock levels remain optimal.
• Control operating costs such as maintenance, utilities, supplies, and inventory loss.
• Prepare daily sales reports accurately and on time, including invoices and bank deposits.
• Protect and reconcile all incoming and outgoing money.
• Keep site files, manuals, and reference materials organized and current.
• Receive merchandise properly using vendor check-in procedures.
• Obtain and keep all required food and age-restricted product certifications within 2 weeks of starting.

Facilities and Equipment

• Help maintain the condition of the paving, lighting, canopy, and other site structures.
• Report facility concerns promptly.
• Ensure equipment and facilities remain safe and operational.
• Maintain dispensing and store equipment so work areas stay clean, sanitary, and safe.
• Make sure required signs and decals are displayed.

Staffing Support

• Work with the Store Manager to strengthen teamwork and support new employee training.
• Help with staffing and scheduling to meet customer demand while staying within budget.

Physical and Working Conditions

• Ability to stand or walk for an entire shift.
• Ability to see at 20/40 vision, with corrective lenses if needed, to read inventory counts, product details, and pump conditions.
• Ability to communicate effectively in English.
• Ability to follow safety procedures, including responding to alarms and calling 911 when needed.
• Frequent reaching, gripping, wrist movement, and finger dexterity for stocking, operating POS equipment, handling payments, issuing change, using pumps, cleaning, and general housekeeping.
• Frequent squatting and kneeling to retrieve or restock items.
• Ability to push or pull up to 20 pounds using a hand truck.
• Ability to lift up to 50 pounds occasionally.
• Ability to climb a step ladder to stock, retrieve, or place materials and signs.
• Possible exposure to gas fumes, solvents, and occasional noise.

Qualifications

• Must be at least 21 years old.
• Must be legally authorized to work permanently in the United States for any employer without needing a visa transfer or sponsorship.
• Valid driver’s license is required.
• High school diploma or GED is preferred.
• Retail sales experience and cash-handling experience are required.
• Basic math skills are necessary.
• Previous supervisory experience is preferred.

Benefits

Full-time employees and their families may receive medical coverage with prescription benefits, dental, vision, voluntary critical illness insurance, accident insurance, life and AD&D insurance, a Health Savings Account, a Flexible Spending Account, and access to an Employee Assistance Program. Employees may also join the 401(k) plan and buy company stock at a discounted rate. Vacation starts at 40 hours beginning the day after the 1-year anniversary, after which it accrues every two weeks based on years of service. Employees also receive seven paid holidays each calendar year.

Growth and Company Background

This role can lead to opportunities such as Senior Customer Service Associate, Assistant Store Manager, Store Manager, Retail Area Manager, and positions in Operations, Marketing, or Logistics. The company operates retail locations in Hawaii, Washington, and Idaho, and is part of a larger energy and infrastructure business based in Houston, Texas. Its operations include refineries, logistics networks, and retail fuel and convenience sites across the Western United States.

Equal Opportunity and Application Notes

The employer provides equal employment opportunities and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other protected status under applicable law. Third-party recruiter calls are not accepted. Candidates must apply through the company’s web posting.