Dispatch Supervisor

About the role

The Dispatch Supervisor oversees day-to-day dispatch activity across both commercial and residential business lines. This is a fully remote position that starts at 8:00 AM EST and manages a team of about 15 employees. The role focuses on keeping communication smooth, work moving efficiently, and customers satisfied.

The supervisor provides hands-on leadership through coaching, performance tracking, and support for dispatch staff. The position also involves improving workflows, keeping service standards on track, and resolving operational issues as they arise. Close coordination with field teams and leadership is essential to keep jobs on schedule, resources properly assigned, and company standards consistently followed.

Key duties

• Lead the dispatch team’s daily work so productivity and quality targets are achieved.
• Handle resolution of service requests and customer service concerns.
• Oversee live dispatch operations along with GPS and MAS data entry.
• Supervise document processing, including the billing backlog.
• Communicate company policies and procedures clearly and run safety briefings.
• Coordinate container tracking, container placement, and driver safety practices.
• Review and interpret maintenance reports.
• Organize staff schedules, monitor performance, and arrange training when needed.
• Support staffing decisions by coaching, training, evaluating performance, and contributing input on termination, pay, and promotion matters.

Qualifications

• A high school diploma or GED from an accredited institution is required.
• At least 4 years of relevant experience beyond the education requirement.
• Background in dispatching, driver management, and general supervision.

Work environment

This role is performed in a professional office-style setting and regularly requires the use of typical office equipment such as computers, phones, and copiers. Reasonable accommodation may be available for individuals with disabilities.

Compensation and benefits

The expected base salary for this remote role is between $59,500 and $72,500 per year. The final offer may depend on experience, education, training, certifications, qualifications, and work location.

Eligible employees receive a benefits package that includes medical, dental, vision, life insurance, and short-term disability coverage. Additional benefits include a stock purchase plan, company-matched 401(k), paid vacation, paid holidays, and personal days. Benefits may differ by site.