Account Manager, Flex Pay

About Upgrade, Inc.

Upgrade is a financial technology company dedicated to improving customers' financial well-being through accessible and responsible financial products. Since its inception in 2017, Upgrade has facilitated over $42 billion in consumer credit for more than 7.5 million customers. The company is committed to enhancing customers' financial futures and is backed by prominent technology investors, with a recent valuation of $7.3 billion. Upgrade is recognized for its inclusive and collaborative work environment, having received accolades such as CNBC's World's Top Fintech Companies, Built In's Best Places to Work, San Francisco Business Times' Best Places to Work, Newsweek's America's Greatest Workplaces, Forbes' Best Startup Employer, and Phoenix Business Journal's Healthiest Employers. The company seeks individuals enthusiastic about developing and launching innovative products to contribute to a better financial future for millions.

About Flex Pay by Upgrade

Flex Pay by Upgrade is a rapidly expanding Buy Now, Pay Later (BNPL) solution designed to boost retailer conversion rates, increase average order values, and provide consumers with seamless financing options. By collaborating with premier retail and e-commerce brands, Flex Pay offers flexible payment solutions that foster growth for both merchants and shoppers. The company is seeking an experienced Account Manager to join its Retail team, focusing on nurturing and expanding relationships with merchant partners. This role is well-suited for professionals with a strong background in partnerships, customer success, or similar client-facing positions, aiming to advance their careers in the fintech and e-commerce sectors. The Account Manager will work closely with the Retail team, Integrations, Operations, and Marketing departments to ensure merchant success and growth with Flex Pay.

Responsibilities

• Cultivate and manage daily interactions with key retail and e-commerce merchant partners.
• Facilitate merchant onboarding, implementation processes, and ongoing initiatives to drive account expansion.
• Collaborate with cross-functional teams including Integrations, Product, Operations, and Marketing to enhance merchant performance and resolve issues.
• Monitor account health, conduct regular performance reviews and Quarterly Business Reviews (QBRs), and identify opportunities for merchant growth and engagement.
• Coordinate promotional campaigns, product launches, and operational updates with partners.
• Develop a comprehensive understanding of the Flex Pay product suite and effectively communicate technical details to non-technical stakeholders.
• Maintain organized records of account activities and reporting within the CRM system.
• Foster a collaborative, proactive, and positive environment for both merchants and internal teams.

Requirements

• Possess 8-10 years of experience in account management, partnerships, customer success, client solutions, or a related field.
• Demonstrated experience managing relationships with C-suite executives in mid-market or enterprise-level accounts.
• Familiarity with e-commerce platforms and diverse digital retail ecosystems.
• Excellent communication and interpersonal skills for building strong relationships.
• Proficiency in utilizing AI tools to enhance daily productivity and communication.
• Comfortable collaborating with both business and technical teams across departments.
• Technically adept and capable of working effectively with implementation teams.
• Ability to learn quickly and adapt to a fast-paced, high-growth environment.
• Strong organizational, proactive, and problem-solving abilities.
• Maintain a positive outlook and a strong commitment to teamwork.

Nice to Have

• An MBA or an advanced degree in business, strategy, or a related discipline is preferred.
• Prior experience with payment platforms, fintech, BNPL, or SaaS products.
• Experience working in dynamic startup or high-growth company settings.

Perks and Benefits

• Career advancement opportunities within a rapidly expanding fintech company.
• Exposure to collaborations with leading retail and e-commerce brands.
• A supportive, entrepreneurial team atmosphere.
• The chance to make a significant impact and grow professionally alongside the business.
• Competitive compensation package including base salary, uncapped variable compensation, and stock options.
• Comprehensive benefits covering 100% of medical, dental, and vision insurance premiums.
• Flexible Paid Time Off (PTO) policy.
• Dedicated opportunities for professional development and skill enhancement.
• Paid parental leave.
• Support for health and wellness initiatives.

Additional Information

The annual base salary for this position ranges from $140,000 to $160,000 USD, supplemented by uncapped variable compensation, equity, and benefits. The final base salary will be determined based on factors such as job-related knowledge, skills, education, and experience. English proficiency is required for all roles due to interaction with global Upgrade staff.

Upgrade is an equal opportunity employer committed to diversity. Discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status is not tolerated. Upgrade does not accept unsolicited resumes from third-party agencies. Resumes submitted without a prior written agreement are considered Upgrade's property, and no referral or placement fee will be due. Agencies require written approval from Upgrade's Talent Acquisition department for resume submissions and must have a fully executed agreement. For California residents, please refer to Upgrade's California Notice at Collection and Privacy Policy for details on personal information handling.