Administration Assistant

Role overview

University College London Hospitals NHS Foundation Trust is seeking a proactive, inventive, and dependable Administration Assistant to support the Restorative Dentistry team at the Eastman Dental Hospital, part of UCLH’s specialist dental service.

About the trust

UCLH is one of the UK’s most complex NHS organisations, providing academically led acute and specialist care to a wide and varied population from London, across the UK, and internationally. The trust is focused on excellent patient care, high-quality education, and leading research.

Services are delivered across eight sites: University College Hospital (including the Elizabeth Garrett Anderson Wing), National Hospital for Neurology and Neurosurgery, Royal National ENT and Eastman Dental Hospitals, University College Hospital Grafton Way Building, Royal London Hospital for Integrated Medicine, University College Hospital Macmillan Cancer Centre, The Hospital for Tropical Diseases, and University College Hospital at Westmoreland Street.

UCLH also provides specialist care in women’s health, cancer, infection, neurology, gastrointestinal conditions, and oral disease, supported by critical care, imaging, nuclear medicine, and pathology services. The organisation is committed to sustainability and aims to reach net zero for direct emissions by 2031 and indirect emissions by 2040.

What you will do

• Communicate professionally, kindly, and clearly with multidisciplinary colleagues, patients, relatives, carers, and other clinicians, in line with trust values and patient communication standards.
• Handle communication through email, telephone, and MyCare while following the patient communication policy.
• Keep a close watch on inbasket folders and secure chat, completing required follow-up actions promptly and according to SOPs and local procedures.
• Regularly review the letter queue folder, format clinic letters, add the correct recipients, and carry out any other requested actions using the clinic letter template SOP.
• Answer service-related phone calls in a timely and courteous manner, record messages, and pass written or verbal information to patients within required timeframes.
• Provide patients with appointment-related information and non-clinical guidance about their care.
• Deal with straightforward questions independently and use judgement to involve a clinical team member when needed.
• Serve as a contact point for the department, manage stakeholder queries, and route information to the right colleagues using the Telephone and Email Directory.
• Monitor and triage emails sent to generic inboxes, following local process and the patient communication policy.
• Escalate more complex issues with reassurance, expected response times, and appropriate contact details.

Additional information

For an informal discussion, contact Jan Cook, Administration Team Leader, at [email protected].

Location

London, England, United Kingdom. This role is based onsite.

Terms

This is a full-time employed position. No salary, stipend, vacancy count, start date, or application deadline was specified in the source.