Assistant Chief Concierge

About the Role

Wynn Al Marjan Island is hiring an Assistant Chief Concierge to support the resort’s concierge operation in Ras al-Khaimah, United Arab Emirates. This position plays a key role in delivering polished, high-touch guest service while helping maintain the service culture expected at a luxury resort.

What You’ll Do

• Support the Chief Concierge in managing everyday concierge activities.
• Guide, coach, and oversee concierge team members to keep service quality consistently high.
• Arrange and resolve challenging guest requests, such as transport, dining bookings, and tailored experiences.
• Build and maintain productive relationships with local suppliers, restaurants, and service partners.
• Coordinate clear and prompt communication between guests and other resort departments.
• Track guest comments and help drive service enhancements where needed.
• Assist with staff rostering, training, and performance reviews.
• Keep current on nearby attractions, events, and local services.
• Help ensure all service delivery meets Forbes Five Star quality expectations.
• Follow brand standards and company policies at all times.
• Take on the Chief Concierge’s responsibilities when needed during leave, absences, or busy periods.

What We’re Looking For

• 3 to 5 years of experience in concierge or guest services, with supervisory experience being an advantage.
• Strong leadership and planning abilities.
• Excellent spoken and written communication, along with strong people skills.
• Comfort using property management systems and Microsoft Office tools.
• Fluent English; knowledge of additional languages is a plus.
• Professional presentation and a guest-first mindset.
• Availability for flexible shifts, including weekends, holidays, and evenings.
• Ability to stand for long periods and assist with guest luggage or packages when required.
• Previous training and hands-on experience with Forbes Travel Guide standards is required.

Benefits

The role comes with a competitive salary paid in UAE Dirhams (AED), along with a strong leave policy, healthcare coverage, life insurance, incentive programs, and other employee benefits.

Additional Information

This is a full-time, onsite position based in Ras al-Khaimah. The opportunity is with Wynn Al Marjan Island, part of Wynn Resorts, a globally recognized hospitality brand.