Assistant Guest Relations Manager
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Education
- College diploma in hotel management or related field
- Eligibility
- Candidates with a diploma in hotel management or a related field and prior experience in Front Office or Guest Services are suitable. Strong English communication skills are needed, and Russian is considered a plus.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
This position is based at Banana Island Resort Doha by Anantara in Doha, Qatar. You will support the Guest Relations function by helping deliver a consistently high-quality stay experience and by keeping day-to-day guest services running smoothly.
The employer is part of Minor Hotels, an international hospitality group with a broad portfolio of more than 530 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Key Responsibilities
- Handle guest questions, service requests, and complaints promptly and in a courteous, professional way.
- Assist the Front Office team with guest service coordination and related activities.
- Support efficient arrival and departure operations, including check-in and check-out.
- Work with other hotel departments to meet guest needs and quickly resolve concerns.
- Help coach and guide guest relations team members so service standards remain strong.
- Contribute to the design and rollout of guest satisfaction improvements.
- Review guest feedback and identify opportunities to enhance the experience.
- Take part in special functions and arrangements for VIP guests.
- Follow hotel procedures as well as applicable local regulations.
- Help manage guest relations resources and budget allocation.
Requirements
- A college diploma in hotel management or a closely related discipline is required.
- Prior exposure to Front Office or Guest Services operations is expected.
- Strong communication abilities are essential.
- Hands-on experience using Front Office systems is needed.
- Good spoken and written English is required; Russian language skills are an added advantage.
Additional Information
This is a full-time on-site hospitality role in Doha, Qatar. The job description does not specify salary, number of vacancies, start date, or application deadline.
Note
Applicants are expected to be comfortable working in a guest-focused hotel environment and supporting a range of service tasks across departments.