Bell Attendant

Role overview

This position is for a Bell Attendant based in Sydney, New South Wales, at 30 Pitt Street. The role sits within Rooms & Guest Services Operations and is a non-management position. The schedule listed is part time, while the summary also states that a full-time role is available. The role is not remote and is based on site.

What the role involves

• Welcome guests warmly and escort them to their rooms.
• Open doors and support guests and visitors as they arrive at or leave the property.
• Share information about hotel facilities, services, operating hours, and nearby places of interest.
• Explain room features and how to use items such as the key, mini-bar, ice and vending areas, in-room safe, and valet laundry services.
• Handle guest luggage, including moving bags to and from rooms and the bell area.
• Store and retrieve luggage when needed.
• Assist guests into and out of vehicles and help load or unload luggage.
• Give directions to guests and visitors.
• Arrange transport such as taxis, shuttles, limousines, or sedans, and log advance transport requests when required.
• Explain parking procedures to guests and visitors.
• Follow company rules and procedures, and report accidents, injuries, and unsafe conditions to the manager.
• Stay alert to any suspicious or undesirable persons on the premises.
• Keep uniform and personal presentation clean, polished, and professional, while protecting confidential information.
• Greet every guest, recognize service needs, support guests with disabilities, and thank guests sincerely.
• Use clear, professional communication and answer calls with proper telephone etiquette.
• Build and maintain positive working relationships with colleagues.
• Meet quality assurance expectations and standards.
• Read and check information carefully across different formats, including small print.
• Move quickly enough to respond to work situations, including running, walking, and jogging as needed.
• Remain standing, sitting, or walking for long periods or an entire shift.
• Lift, carry, push, pull, and place objects under 50 pounds without help, and over 75 pounds with assistance.
• Travel across slopes, uneven ground, slippery areas, stairs, and service ramps.
• Reach overhead and below the knees, and bend, twist, pull, and stoop as part of the job.
• Carry out other reasonable duties assigned by supervisors.

Requirements

• A naturally warm and welcoming manner.
• Strong interpersonal and communication skills.
• High energy, motivation, and a mindset that no task is too small or too large.
• Genuine enthusiasm for hospitality and a drive to deliver excellent service.
• Australian working rights.
• A valid full NSW driver’s licence.

Perks and rewards

• Supportive and team-focused colleagues.
• Encouraging leadership.
• Reduced hotel room rates worldwide.
• Discounts on food and beverages at participating Marriott International hotels around the world.
• Recognition initiatives designed to keep employees motivated.
• Wellbeing and mindfulness programs to support health.

About the employer

Marriott International is an equal opportunity employer that values a diverse workforce and welcomes people from all backgrounds. The company promotes inclusion and does not discriminate on any protected basis, including disability, veteran status, or other legally protected characteristics.

Marriott Hotels focuses on delivering elevated hospitality with thoughtful, forward-looking service. JW Marriott is part of Marriott International’s luxury portfolio and emphasizes genuine service, teamwork, development, recognition, and holistic wellbeing. The brand aims to create a work environment where associates can do their best work, grow their careers, and feel part of a strong global team.

Additional information

Job number: 26056484. Job category: Rooms & Guest Services Operations. Position type: Non-management. The listing notes part-time scheduling, but also states that a full-time role is available.

Work expectations

The role requires maintaining a professional image, protecting confidential information, keeping awareness of safety risks, and performing physically demanding tasks throughout the shift.