Bellperson

About the Company

Fairmont Hotels & Resorts is part of a large hospitality network with 90 operating properties and 34 more under development across 30 countries. Its portfolio spans locations from Hawaii’s beaches and Canada’s national parks to central London and the deserts of the United Arab Emirates.

Fairmont Palliser is a historic Calgary landmark that has represented refined hospitality for more than 100 years. Since 1914, the hotel has hosted dignitaries, innovators, and travelers with attentive service and memorable stays. The property blends heritage with modern hospitality and offers a workplace focused on growth, teamwork, and meaningful service.

Role Overview

As a Bellperson at Fairmont Palliser, you will help deliver an elevated luxury experience for guests, clients, and colleagues. This position reports to the Chief Concierge and is suited to someone who can contribute quickly to service quality while consistently aiming to surpass guest expectations.

Application Process

After submitting an application, candidates will receive an email from the company’s assessment partner requesting a profile setup and questionnaire completion. This step is mandatory and must be completed for consideration, as it helps assess alignment with the role and the hotel’s luxury service culture.

Key Responsibilities

Your work will center on guest care, lobby presentation, and smooth coordination of arrival and departure services.

• Provide warm, professional service and help maintain positive working relationships across the team.
• Stay efficient and productive while consistently supporting a high standard of guest satisfaction.
• Follow the hotel’s service standards and operational expectations at all times.
• Respond to guest questions about Calgary, the hotel, and available facilities or services.
• Handle guest luggage and related assistance needs.
• Support the smooth timing and execution of tour arrivals and departures.
• Step in with valet-related assistance when needed.
• Keep the lobby presentation polished, inviting, and aligned with the hotel’s brand.
• Pass key information to the incoming shift to ensure continuity of service and task completion.
• Follow health, safety, emergency, fire, accident, and security procedures diligently.
• Cover Night Bellperson duties when required.
• Assist guests with Boulevard Level services.

Qualifications

The role calls for strong guest-service instincts, physical capability, and readiness to work variable shifts.

• A valid Class 5 driver’s license, a driving abstract, and the ability to operate a standard transmission vehicle are required.
• Prior experience in guest services is preferred.
• You must be in very good physical condition and able to lift items weighing up to 50 lbs.
• Current First Aid and CPR certification is preferred.
• Knowledge of Calgary and hotel operations is considered an advantage.
• Willingness to work night shifts is required.
• Post-secondary education in hospitality is an asset.
• A strong commitment to exceptional guest service is essential.
• You should be able to embody the Fairmont brand promise and deliver luxury-level interactions.
• You should help foster an inclusive environment where all people feel respected and valued.

Employee Benefits

Eligible team members receive a comprehensive package that includes health, paramedical, dental, vision, life, and disability coverage. Additional financial and lifestyle benefits include a company-matched pension plan, RRSP and TFSA options, and a complimentary meal in the staff cafeteria during shifts.

Colleagues also enjoy perks such as complimentary upgrades, extended stays, discounted stays at Fairmont and Raffles properties, plus discounted dining and wellness offerings.

Values

The organization is guided by respect, excellence, belonging, empowerment, and integrity. These principles emphasize dignity, genuine connection, inclusion, initiative, trust, and collaboration.

Diversity and Work Authorization

Fairmont is committed to maintaining an inclusive workplace where people from all backgrounds can thrive. Applicants must be legally eligible to work in Canada, as the hotel cannot support candidates with obtaining Canadian work authorization.