Broker Support - Loan Processor

About the Role

Infinity Group Australia is seeking an experienced Loan Processor or Broker Support professional with aspirations to become a Mortgage Broker. This role offers a clear internal progression pathway, allowing high performers to advance to a Financial Strategist position in as little as 12-18 months. If you excel at managing loans end-to-end and are driven by financial success, this position is designed to fast-track your career in mortgage broking. The position is based in Southport, QLD, Australia, and operates Monday to Friday from 9 am to 5 pm. A hybrid work arrangement, including one work-from-home day per week, is available after the probation period.

The Opportunity

Infinity Group's internal mortgage brokerage manages approximately $300m - $500m+ in settlements monthly across residential, investment, and construction lending. We serve around 6,000 paying clients nationwide who are actively engaged in long-term lending strategies aimed at significantly reducing their interest payments and paying off home loans decades earlier. This high-volume environment ensures consistent application flow, complex lending scenarios, and clients who are committed and ready to proceed, eliminating the need for cold calling or lead chasing.

Responsibilities

• Manage the complete loan lifecycle for residential, investment, and construction loans with a high degree of autonomy.
• Prepare, submit, and oversee loan applications using ApplyOnline.
• Oversee loan files from initial assessment through to final settlement.
• Analyze financial documentation for PAYG and self-employed individuals, including company and trust structures.
• Support lending strategies by assessing serviceability and positioning loans according to lender policies.
• Coordinate with lenders, valuers, conveyancers, and accountants.
• Proactively address and resolve issues to ensure smooth deal progression.
• Maintain clear client communication and manage expectations throughout the loan process.
• Ensure accurate and audit-ready CRM records, adhering to NCCP and AML compliance standards.

Requirements

• A minimum of 2-3 years of experience in mortgage processing or brokerage operations.
• Proficiency with ApplyOnline is essential.
• Demonstrated experience in construction lending is required.
• A Certificate IV in Finance & Mortgage Broking is preferred.
• Must possess a clear police check and credit report.
• Must have full Australian working rights.
• Proven ability to handle high volumes and complex loan scenarios.
• Strong commercial acumen and a performance-driven mindset.
• A desire for a clear career path into mortgage broking, with a lack of deal flow in a current role.

Perks

• Base salary of $90,000 plus superannuation.
• Performance-based commissions, with an On-Target Earnings (OTE) potential of up to $150,000.
• A structured and clear promotion pathway into a Mortgage Broker (Financial Strategist) role.
• Opportunities for rapid progression for high performers, typically within 12-24 months.
• Access to paid, committed clients, ensuring consistent deal flow.
• Significant company growth (35% in the last 6 months, ~100% in the last 24 months).
• Consistent volume and performance visibility.
• First-class onboarding, including an all-expenses-paid trip to the Real Estate Mastery (REM) event on the Gold Coast and full induction at Gold Coast HQ.
• Company laptop and phone provided from day one.
• Free access for team members to become Infinity clients, offering opportunities to invest and save on mortgages.
• Involvement in company culture of giving back, with significant fundraising efforts for charity.
• One work-from-home day per week after probation.

Eligibility

This role is designed for experienced mortgage processors or brokerage operations professionals who are confident in managing high volumes and complex lending scenarios, particularly in investment and construction finance. Candidates must have proven end-to-end mortgage processing experience and are seeking a genuine opportunity to advance into a mortgage broking career. Not suitable for entry-level candidates or those still learning loan processing.

Education Required

Certificate IV in Finance & Mortgage Broking (preferred)