Cafe Team Member

About the role

Tesco is looking for a Café Team Member to help run a busy café and contribute to a positive customer experience every day. The role combines food preparation, customer service, cleanliness, and teamwork in a fast-moving environment.

As part of the café team, you’ll prepare and serve food to the required menu standards, maintain food safety and hygiene, and keep the café area, kitchen tools, and tables clean and organised. The position also involves handling customer interactions, supporting smooth daily operations, and helping ensure products are available when needed.

This is a lively role with varied day-to-day tasks, and Tesco highlights flexible working options, opportunities to progress, and strong work-life balance as part of the opportunity. New colleagues are offered a minimum of 8 guaranteed hours per week.

Your contracted hours will be scheduled within the advertised availability windows, and shifts will be confirmed with 3 weeks’ notice. If your availability is close to, but not exactly, the posted times, you are still encouraged to apply.

Applicants must be 18 years old or above for this position.

Responsibilities

• Keep kitchen tools, equipment, and utensils clean and well maintained.
• Serve customers promptly, politely, and efficiently.
• Follow food safety and hygiene rules and maintain the required daily records.
• Use FIFO stock rotation to help keep food fresh.
• Receive deliveries and store food safely.
• Work in line with all operational policies and procedures.
• Prepare, cook, and serve food according to the café menu.
• Help ensure food standards are met and products remain available.
• Know the menu well and serve dishes in the correct way.
• Handle customer complaints and escalate relevant information to the Café Manager.
• Stay updated on business communications and new initiatives.
• Clear and sanitise tables to maintain a clean café environment.

Requirements

• Strong commitment to hospitality and customer service excellence.
• Working knowledge of health and safety standards.
• Ability to work efficiently while maintaining a clean environment.
• Comfortable collaborating with others in a team setting.
• Clear communicator with a proactive approach.
• Able to multitask and stay effective under pressure.
• Uses initiative to improve ways of working.
• Good planning and organisational skills.
• Flexible and adaptable in a busy, fast-paced setting.

Perks

• 10% colleague discount and 15% discount on pay day weekends, plus the Colleague Clubcard benefit that can save up to £2,000 a year and includes an additional card to share with family outside your home.
• Flexible working requests available from day one.
• Retirement savings plan.
• Life assurance.
• Free wellbeing services with resources for mind, body, and overall life support.
• Access to an exclusive deals and discounts platform for shopping, family treats, dining out, and household bills.
• Uniform provided along with supporting policies for life’s key moments.
• 28 days of holiday from the start, including bank holidays.
• Access to colleague networks that create space for people from different backgrounds to connect.
• A supportive, family-like café environment with opportunities to grow.

About Tesco Cafes

Tesco operates 329 cafés across the country, and the teams work together to deliver a consistently high standard of service. No two days are the same, and the cafés are described as a place where colleagues can develop and get on.

Inclusion and working arrangements

Tesco says everyone is welcome, regardless of background, and aims to create a workplace where people can be themselves. Flexible working conversations are encouraged for people at different life stages, including those starting their careers, caring for others, approaching retirement, adjusting to parenthood, or navigating other changes.

The company is a Disability Confident Leader and states that it is committed to a recruitment process that is inclusive and accessible.

Recruitment note

When application numbers are very high, the role may close before the published end date so applications can be managed appropriately. Individual feedback is provided only to candidates who attend an interview.