- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 15 hours ago
Where you'll work
Job description
Role overview
This position sits within the Shared Services Hub at the head office and focuses on supporting the wider business through professional, empathetic communication with external callers. The employer is a large private care organisation operating more than 200 care homes across the United Kingdom, guided by the values of caring, passion, and teamwork.
What the job involves
In this role, you will handle a variety of customer contacts and help ensure the team delivers a smooth and reliable service. The work is important to the overall operation of the company and requires someone who can balance service quality with efficiency.
Core duties
- Respond to telephone calls, emails, and intranet messages with a customer-first approach.
- Provide high-quality support and maintain a consistently excellent service experience.
- Work in line with agreed service levels and performance targets.
- Show initiative, ownership, and a proactive attitude.
- Handle calls confidently and professionally.
- Navigate multiple systems at the same time while supporting enquiries.
- Adjust communication style to suit different audiences.
- Maintain accuracy and strong attention to detail in all tasks.
Candidate profile
The ideal candidate will bring a background in sales or customer service training, along with experience in a target-driven environment. A collaborative mindset and the ability to work well as part of a team are also important.
Why this role may suit you
This opportunity offers the chance to join a growing organisation that is focused on delivering outstanding care, work alongside a varied and capable team, and contribute to a business where your efforts can have a meaningful impact on residents and care homes alike.
Equal opportunity and culture
The company values diverse talent and is committed to building an inclusive workforce made up of people who share a genuine commitment to helping others. It encourages applicants who want to develop their career and contribute to something important.