Client Relations Supervisor

About the Company

Gottlieb & Greenspan is a fast-expanding law firm focused on healthcare reimbursement litigation and arbitration, with a particular emphasis on disputes brought under the No Surprises Act (NSA). The firm describes its environment as collaborative and values ethical conduct, respect, accountability, positivity, a sense of fun, drive, and a strong commitment to excellence.

Position Summary

The Client Relations Supervisor leads the Client Relations team within Finance Operations. This role is responsible for making sure client communication about claims, recoveries, and inquiries is handled promptly and accurately. It acts as the main escalation contact for complicated matters, supports team performance, and works closely with other departments to ensure efficient and high-quality issue resolution. The role is intended to strengthen client relationships, improve operational effectiveness, and help meet department objectives.

Key Responsibilities

• Handle advanced client questions, disputes, and service concerns as the main escalation contact.
• Keep clients informed in a proactive way about case progress, payment status, and expected timelines.
• Deliver responses to client issues that are timely, correct, and professional.
• Look into and resolve matters involving awards, payments, supporting documents, and account mismatches.
• Track repeated problems, determine their underlying causes, and introduce process improvements.
• Lead, coach, and support Client Relations team members while monitoring service quality and performance.
• Work with Insurance Relations, Legal Billing, and Legal teams to close inquiries quickly and effectively.
• Maintain thorough and accurate records of client communications and final resolutions.

Required Qualifications

• A bachelor’s degree in Business Administration, Communications, Healthcare Administration, Legal Studies, or a similar field is preferred; relevant equivalent experience can be accepted.
• Three to five years of experience in client relations, customer service, operations, account management, or a closely related area.
• Strong ability to resolve conflicts and analyze problems logically.
• Excellent communication skills, both written and verbal.
• Capabilities in leadership, team development, and collaboration.
• Ability to balance priorities and manage multiple tasks in a busy, fast-moving setting.

Preferred Qualifications

• Background in healthcare recoveries, claims administration, legal or settlement services, lien resolution, subrogation, or recovery operations.
• Demonstrated experience managing escalated client matters and resolving disputes.
• Exposure to CRM systems, case management tools, or workflow platforms.
• Experience building performance metrics and reports.
• One to two years of experience supervising teams or serving in a leadership role.

Work Environment

This is an on-site position in a professional law firm environment that is fast-paced and deadline-oriented.

Compensation & Benefits

• Annual pay range: $75,000 to $85,000, depending on experience.
• 100% employer-paid medical, dental, vision, and life insurance.
• 401(k) plan with employer safe harbor contributions.
• Profit sharing and cash balance plan.
• Competitive paid time off and paid holidays.
• Earned sick leave.
• Supportive, team-oriented workplace culture.

Equal Opportunity

The employer provides equal employment opportunity and evaluates qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, age, or any other status protected by federal, state, or local law.