Customer Experience Specialist

Role overview

As a Customer Experience Specialist at Tesla, you will shape memorable in-person interactions for both prospective and current owners. You will be one of the first people guests meet in the showroom and one of the last people they interact with at delivery, helping bring the company’s sustainable energy mission to life through a premium customer journey.

This position focuses on guiding customers from initial showroom visit through to vehicle handover, making sure the buying and delivery experience feels informative, smooth, and exciting.

Key responsibilities

• Welcome walk-in visitors quickly and personally, creating a comfortable environment that encourages conversation.
• Ask thoughtful questions to learn about each guest’s background, buying interest, and timing so you can build a tailored customer profile.
• Educate visitors by responding to questions and designing a product experience suited to their interests, including demo drives and Full Self-Driving demonstrations.
• Lead delivery walkthroughs that explain important features and benefits so new owners leave confident and enthusiastic.
• Help maintain a healthy sales pipeline by collecting guest details, arranging test drives, and spotting strong purchase intent.
• Deliver high-quality service to both current owners and future customers.
• Take on other duties as needed to support the business.

Requirements

• At least 1 year of experience in customer service and/or sales, with a demonstrated record of meeting or surpassing targets.
• A genuine interest in Tesla’s mission and product innovation, along with awareness of EV market trends and local incentives.
• Ability to understand business topics and technical ideas and explain them clearly.
• Dependable team mindset with strong reliability.
• Excellent communication, organization, and attention to detail, plus solid written and verbal skills.
• Comfort using Microsoft Office Suite and CRM software.
• Willingness to work evenings, weekends, and holidays in a retail setting.
• A valid driver’s license is required.
• For positions in CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, and DC, a Motor Vehicle Salesperson License issued by the state DMV is required for sales activities.
• For positions in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, and WA, a notary license is preferred; if notary support is needed, assistance may be provided to obtain one.

Benefits

• Medical coverage options with $0 payroll deduction.
• Family-building, fertility, adoption, and surrogacy support.
• Dental and vision plans, including options with no paycheck contribution; orthodontic coverage is included in dental.
• HSA company contribution when enrolled in a high-deductible medical plan with HSA.
• Healthcare and dependent care flexible spending accounts.
• 401(k) with employer match, employee stock purchase plan, and other financial benefits.
• Company-paid basic life and AD&D insurance.
• Short-term and long-term disability insurance, with a 90-day waiting period.
• Employee Assistance Program.
• Sick time, vacation time, and paid holidays; flex time applies to salaried roles and accrued hours to hourly roles.
• Backup childcare and parenting support resources.
• Optional benefits such as critical illness, hospital indemnity, accident insurance, theft and legal services, and pet insurance.
• Weight-loss and tobacco-cessation programs.
• Tesla Babies program.
• Commuter benefits.
• Employee discounts and a perks program.

Additional information

This is a full-time onsite role based in Sarasota, Florida. The position is centered on customer engagement, education, and delivery support, and may include evening, weekend, and holiday shifts.