Customer Service Representative
Holland Park West, Queensland, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Eligibility
- Candidates with Australian working rights who can provide a current police clearance certificate and are available for flexible retail shifts may apply.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
OTR Group operates a network of more than 1,000 retail, convenience, and quick-service restaurant locations. Its portfolio includes brands such as Reddy Express (previously Coles Express), Smokemart Giftbox, and, in South Australia, Krispy Kreme, Hungry Jacks, Oporto, and Guzman and Gomez. OTR Group is part of Viva Energy Australia Group, an ASX-listed business that supports Australians through energy refining, importing, and distribution while contributing to a safer and more sustainable energy future.
Backed by Viva Energy Australia’s nationwide reach and OTR’s track record of innovation in retail, this is an opportunity to be part of a business that is reshaping the Australian retail experience.
About the Role
In this position, you will help deliver excellent customer experiences while keeping the store clean, well-stocked, and inviting for guests. The work is fast-moving, so strong time management and the ability to handle multiple tasks are important.
Key Responsibilities
- Deliver friendly, high-quality service to every customer.
- Keep the store tidy, stocked, and welcoming throughout the shift.
- Manage several tasks efficiently in a busy retail environment.
- Work independently when needed and also contribute effectively as part of a team.
- Promote the product range and current specials to customers.
- Maintain a strong focus on safety, presentation, and customer satisfaction.
What We’re Looking For
- A genuine commitment to excellent customer service.
- Confidence working both solo and with others.
- Ability to stand for extended periods and handle moderate to heavy lifting and reaching.
- Flexibility to work varied hours, including early mornings, late nights, and weekends.
- Willingness to learn about the products and actively promote specials.
Pre-Employment Requirements
The selected candidate must be able to verify Australian working rights and provide a current police clearance certificate.
Additional Information
Reddy Express is a division of OTR Group and operates within the wider Viva Energy Retail Australia network.
Location
Holland Park West, Queensland, Australia.