Deployment Trainer

About EPOS

EPOS is a Singapore-based provider of digital point-of-sale solutions and is part of Antom, the global merchant payment services arm under Ant International. With support from a major international technology and payments group, the company delivers tools that help merchants manage payments, customer relationships, and day-to-day business operations more efficiently.

Role overview

This position is for a service-oriented Deployment Trainer who will help merchants get started successfully with EPOS systems. The role is field-based and requires daily travel to customer sites across Singapore to handle installation support, product setup, and user training.

You will represent EPOS throughout the onboarding process, making sure merchants understand the platform and feel confident using its POS, payment, and business management features. The work suits someone who enjoys working directly with customers, communicates clearly, and can perform effectively in on-site environments with a fast pace.

Responsibilities

• Carry out on-site installation and deployment of EPOS products at merchant premises.
• Visit merchant locations throughout Singapore each day to deliver onboarding support and hands-on product training.
• Teach merchants and their teams how to use the system, follow operational processes, and apply best practices.
• Assist with system configuration, account creation, and readiness verification before go-live.
• Demonstrate product functions and respond to questions during deployment sessions.
• Support successful adoption of EPOS tools after implementation.
• Identify basic technical or operational issues during deployment and escalate more complex matters when needed.
• Coordinate with Sales, Customer Success, and Technical Support to create a smooth onboarding experience.
• Keep accurate deployment logs, training completion records, and customer feedback notes.
• Collect merchant feedback and share improvement ideas with internal teams.
• Help with product updates, feature launches, and refresher training when required.
• Ensure every deployment meets company standards and service-level expectations.

Requirements

• A diploma or bachelor’s degree in Business, Hospitality, Information Technology, Training, or a closely related area.
• Previous exposure to customer training, onboarding, deployment, implementation, customer service, or hospitality operations is preferred.
• Fresh graduates with strong presentation and communication abilities are encouraged to apply.
• Willingness to travel daily and work on-site at merchant locations.
• Strong interpersonal skills, clear communication, and a customer-first approach.
• Good troubleshooting skills and attention to detail.
• Confidence and patience when training users with different levels of technical experience.
• Ability to work independently while handling several deployment schedules at once.
• Good command of English; additional languages are a plus.
• Experience with POS platforms, payment systems, retail operations, or F&B operations will be beneficial.

What we offer

• Direct exposure to merchants across multiple industries.
• Hands-on experience with modern payment and business management technology.
• Structured learning and ongoing professional development.
• A collaborative and encouraging team environment.
• Clear opportunities for career growth in a rapidly expanding fintech business.

Additional information

This is a full-time, on-site role based in Singapore. The position is focused on helping businesses adopt digital solutions successfully through strong onboarding, product education, and post-deployment support.

Applicants should be comfortable with field work and regular travel across the city. The role also calls for close collaboration with internal teams to ensure deployments are completed smoothly and to standard.

Join the team to help merchants embrace digital tools and grow through effective implementation and training support.