Full-Time Educator

About Us

lululemon is a forward-thinking performance apparel company catering to activities like yoga, running, training, and other athletic pursuits. We are recognized for setting high standards in technical fabrics and functional design, creating innovative products and experiences that empower individuals to move, grow, connect, and thrive. Our success is built upon our innovative products, strong retail presence, dedication to our people, and the deep connections we forge within our communities. As an organization, we are committed to fostering positive change and building a healthier, more vibrant future, which includes cultivating an equitable, inclusive, and growth-oriented environment for our team.

Job Summary

The Educator role is fundamental to our organizational success. Educators are proficient in delivering exceptional customer service, or guest experience, within our retail stores. Their primary responsibilities include engaging with guests, providing in-depth product knowledge, and authentically representing our community and culture.

Core Responsibilities

• Guest Experience: Engage with guests to ensure a positive experience, respecting their time. Assess guest needs to offer tailored solutions for purchases and returns. Educate guests on product features and benefits. Facilitate a smooth end-to-end guest journey through accurate and timely transactions and by executing omnichannel programs according to company standards. Maintain active floor presence to continuously engage with guests and address multiple needs. Gather guest feedback and collaborate with store leadership to resolve issues and ensure guest satisfaction. Inform guests about local community initiatives and assist in planning and executing community projects.
• Team Collaboration: Foster a respectful and inclusive team atmosphere by embracing differences, ensuring a supportive and engaging environment for all team members and guests. Build strong, productive relationships with colleagues. Work collaboratively with team members to optimize the guest experience and support store operations.
• Operations: Execute product presentation tasks, including restocking, organizing, and relocating merchandise, adhering to company standards. Utilize in-store technology to enhance store operations and guest experiences. Perform necessary cleaning duties to maintain the store's premium environment. Adhere to people safety policies and procedures to ensure a safe working environment. Comply with all applicable policies, procedures, and regulations.

What We Look For

• Inclusion & Diversity: Ability to create and support an inclusive environment that values and celebrates differences.
• Integrity/Honesty: Demonstrates honest, fair, and ethical conduct.
• Guest Experience: Enjoys interacting with, understanding, and assisting guests.
• Personal Responsibility: Takes accountability for actions and is dependable.
• Self-Awareness: Understands how their words and actions may impact others.
• Collaboration and Teamwork: Works productively with others towards shared goals and seeks diverse perspectives.
• Enthusiasm: Shows passion for their work and looks for opportunities to make it enjoyable and engaging.

Job Requirements

• Eligibility: Must be legally authorized to work in Singapore.
• Availability: Must be willing to work a flexible schedule.
• Other Requirements: Willingness to be mobile within the store for the majority of a shift to assist guests and complete tasks. Ability to work both independently and as part of a team.

Additional Information

Applicants who advance to the interview stage will be contacted by a Manager or a member of the People & Culture team. Any applicant or employee requiring reasonable accommodation to perform the essential duties of the job is encouraged to discuss this with the Manager or People and Culture team member during the interview arrangement process.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we are invested in the well-being of our employees, encompassing their body, mind, and spirit. Our comprehensive total rewards program is designed to support your aspirations and passions. In addition to competitive base pay and a team-based bonus structure, we offer paid time off, substantial employee discounts, fitness and yoga classes, a parenthood top-up program, and opportunities for personal and professional development. Please note that the availability of these benefits and perks may vary based on location and employment type, and certain eligibility requirements may apply. The Company reserves the right to modify these benefits and perks at any time, in whole or in part, without prior notice.