Guest Services Supervisor

Overview

Minor Hotels is an international hotel owner, operator, and investor with a broad portfolio of more than 530 properties. Its brands are designed to serve different traveller needs and preferences across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America, and the company operates in over 50 countries.

Work Location

The role is based at Al Najada Doha Hotel By Tivoli in Doha, Qatar.

Role Summary

The Guest Services Supervisor is responsible for the day-to-day coordination of guest-facing operations, making sure service is efficient, courteous, and professionally delivered. The position leads front desk or guest relations staff, addresses guest concerns, supports operational processes, and helps uphold strong guest satisfaction levels.

Key Responsibilities

• Lead and assist guest service and front office team members throughout assigned shifts.
• Oversee seamless guest arrival and departure procedures.
• Respond to questions, complaints, and special requests in a polished and helpful manner.
• Track service quality and confirm that brand standards are consistently followed.
• Provide training, guidance, and ongoing support to team members.
• Organize shift rosters and distribute daily work assignments.
• Work closely with housekeeping, maintenance, and other departments to coordinate guest service delivery.
• Check that billing, reservations, and cash-handling processes are completed accurately.
• Keep an eye on the condition and presentation of the lobby and guest areas.
• Support VIP guest arrangements and manage escalations when needed.
• Update records, reports, and operational logs as required.
• Follow health, safety, and internal policy requirements at all times.

Qualifications

• A diploma or bachelor’s degree in hospitality management or a related discipline is required.
• Applicants should have 2 to 5 years of experience in hospitality or customer service.
• Prior supervisory exposure is preferred.
• Strong verbal and written communication skills are important for this role.
• The candidate should be comfortable resolving issues and handling conflict effectively.
• Experience with hotel management software such as Opera or Fidelio is expected.
• The job requires flexibility to work rotating shifts, weekends, and public holidays.
• Strong planning, organization, and multitasking abilities are necessary.

Additional Information

No salary, number of vacancies, start date, or application deadline was specified in the source.

Note

The original posting included a general job-alert prompt for future openings. That promotional text has been omitted from this version.