Host Front Desk

About Queensway Group

Queensway Group is a family-run business created by entrepreneurs, known for its warm approach, genuine service, and high standards. The group invests in property and turns it into hospitality-led businesses, including coffee shops, hotels, residential property, and a members’ club. Its portfolio includes KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

With an entrepreneurial mindset and a broad network, the business moves quickly to pursue opportunities and expand. Agility is central to its success. Combined with its real estate development experience, the group is able to reshape assets and run them through skilled, committed teams across the UK, Europe, and East Africa.

About Point A

Point A believes success comes from mindset rather than market conditions. The team works on the belief that collaboration makes ambitious goals possible, and that doing things differently can create stronger outcomes. The brand aims to challenge sector leaders through its products, service, and approach. Its values are rooted in being thoughtful, humble, honest, and true to personal principles. The company delivers warm hospitality to every guest, regardless of budget, and has grown into one of the most successful newer hotel brands since 2017.

Role Overview

The hotel is looking for reception/front desk team members to join the property in Dublin 1, County Dublin, Ireland. The main purpose of the role is to make sure every guest enjoys a memorable stay and receives excellent service from arrival to departure.

What You'll Do

• Deliver a consistently high level of customer service and help resolve guest issues effectively.
• Carry out end-of-shift audits, banking, and reconciliation tasks.
• Work closely with other hotel teams and ensure smooth, accurate handovers between shifts.
• Create memorable guest experiences through attentive, service-focused interaction.
• Bring a positive attitude, enthusiasm, and personal drive to the role.
• Continuously work on your own development and learning.
• Show kindness, honesty, and care for the local community.
• Understand the hospitality industry and what it takes to perform at a high level.
• Use creativity and initiative to help improve business performance.

Requirements

• Strong customer service and problem-solving ability.
• Experience or capability in auditing, banking, and end-of-shift reconciliation.
• Ability to support different hotel teams and manage shift handovers professionally.
• Genuine interest in hospitality and creating outstanding guest experiences.
• Positive, energetic, and self-motivated approach.
• Commitment to personal growth and development.
• Kind, honest, and community-minded attitude.
• Good knowledge of the hospitality sector and its standards.
• Creative thinking with the ability to spot ways to improve commercial results.
• Must have the right to work in the UK and be able to commute to the property location.
• Must be available for a 40-hour-per-week contract.

Benefits

• Competitive hourly pay of €14.50.
• 40-hour weekly contract.
• Queensway Reward & Recognition Scheme.
• Annual awards ceremony in London.
• Friendly, enjoyable, and supportive workplace.
• Training, professional growth, and career progression opportunities.
• Career pathways across the group, including coffee houses and support office roles.
• Team-building activities and social events.
• Friends and family rates across all properties.
• 30 days of annual leave.

Additional Information

The role requires the legal right to work in the UK and the ability to travel to the property. The position is based onsite in Dublin 1, County Dublin, Ireland.