Lead Customer Service Representative

Role Overview

This position is for a Lead Customer Service Representative at Store 6002131, located at 330 Dieppe Blvd, Dieppe, New Brunswick E1A 8A3. The role combines customer-facing service with operational support, helping keep the store running smoothly and maintaining a welcoming shopping experience.

What You Can Expect

• Coverage for medical, vision, dental, life insurance, and long-term disability
• Flexible work scheduling
• Employment with a large and stable organization
• Opportunities to move ahead quickly in your career
• A varied workday with changing tasks
• Weekly pay
• Extra pay for night shifts
• Employee discount
• Scholarship program
• Recognition for years of service
• Corporate discount program

Key Duties

In this role, you will support the store manager and assistant manager with administrative work while also handling day-to-day front-line service. Your responsibilities will include welcoming customers, operating the cash register, suggesting purchases, and occasionally helping with food service activities. You will also move throughout the store, both inside and outside, contributing to cleanliness, presentation, and the fast, friendly service standards expected of the location.

The position involves frequent interaction with customers in a lively and energetic environment, with a focus on completing daily store tasks efficiently and positively.

What the Employer Is Looking For

The ideal candidate is comfortable working in customer service, communicates clearly and warmly, and can stay productive in a fast-paced setting. You should enjoy teamwork, be able to contribute ideas for solving problems, and think quickly when helping customers or making product suggestions. A willingness to learn and a positive attitude are important.

Preferred Background

Previous customer service experience is beneficial, and supervisory experience is an added advantage. Motivation to grow within the company is valued.

Diversity and Accommodation

The employer promotes diversity, inclusion, and employment equity, and works to maintain a safe, accessible, and rewarding workplace. Accommodations are available on request for candidates taking part in the hiring process.