Managed Services Operations Manager

About the Company

Indra is a major global technology and consulting business that supports essential operations for customers around the world. It is recognised for proprietary solutions in transport and defence, and through Minsait it also leads in digital transformation consulting and information technology across Spain and Latin America. The company’s model combines owned products, strong innovation, and high-value services. For the 2025 financial year, Indra reported revenue of €5.5 billion, employed more than 70,000 people, operated in 46 countries, and delivered services across more than 140 countries.

Indra’s work is shaped by four core values:

• Innovation: Using advanced thinking and specialist expertise to help create a safer, more connected future.
• Trust: Delivering reliable, high-quality solutions with commitment and accountability.
• Connection: Collaborating effectively and adapting solutions to customer needs.
• Foresight: Anticipating future requirements and turning experience into practical solutions for tomorrow.

Role Purpose

The Managed Services Operations Manager is the most senior operational leader accountable for the full delivery, governance, performance, and ongoing enhancement of a managed service.

This role provides both strategic direction and day-to-day operational oversight to ensure services are delivered safely, efficiently, and effectively in line with contractual duties, regulatory requirements, customer expectations, and business goals.

The position acts as the operational authority for the service and brings together multiple disciplines such as service delivery, maintenance and repair, field services, asset management, warehouse and logistics, customer operations, transport operator engagement, operational readiness, service transition, supplier management, performance management, and operational governance.

It is responsible for operational excellence within a complex transport environment involving multiple suppliers and operators, with accountability for service stability, asset availability, workforce capability, resilience, and continuous improvement across the service lifecycle.

The role also leads operational teams through change, making sure new services, technologies, operators, and capabilities are introduced into live operations without disrupting continuity, customer confidence, or performance standards.

As a trusted senior contact for customers, transport operators, suppliers, and executive leaders, this role helps build a mature, high-performing operational organisation supporting the growth of the NGT programme across multiple modes, geographies, technologies, and operator groups.

Key Responsibilities

• Lead the overall operations function and ensure the service is delivered effectively and consistently.
• Oversee service performance, continuity, and delivery outcomes against agreed standards.
• Direct maintenance and repair activities to protect service reliability and asset condition.
• Manage field service and engineering operations to support live service requirements.
• Supervise warehouse, inventory, and logistics activities to keep operations running smoothly.
• Manage relationships with transport operators and ensure operational alignment.
• Oversee customer operations and ensure service issues are handled professionally.
• Plan and control service transition activities and ensure readiness for new releases or changes.
• Maintain strong operational governance, controls, and reporting.
• Coordinate supplier and partner performance to meet service obligations.
• Support commercial and financial management of the managed service.
• Lead and develop operational teams, building a culture of accountability and improvement.

Requirements

• At least 15 years of experience in senior operational leadership roles within complex service delivery, infrastructure, transport, technology, telecommunications, utilities, or managed service settings.
• Background in leading large, business-critical operations with multi-million-euro budgets and clear contractual accountability.
• Proven experience managing cross-functional teams covering service delivery, engineering, maintenance, logistics, customer operations, and supplier oversight.
• Strong experience in operational performance management, governance, customer relationship handling, commercial obligations, and senior stakeholder communication.
• Experience delivering service transition, operational readiness, organisational change, and improvement programmes.
• Experience working with outsourced service providers, subcontractors, strategic suppliers, and wider partner networks.

Benefits

• 24 days of annual leave plus Irish bank holidays, with the option to buy or sell days.
• Pension contribution of 7% from the employee and 7% from the employer.
• Private medical cover, including dental and optical care.
• Flexible and hybrid working arrangements.
• Support for charitable initiatives.
• Learning and development programmes.
• Travel and expense allowances.
• An innovative and collaborative workplace culture.

Equal Opportunity

Indra is an equal opportunity employer. Recruitment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.