Night Manager

About the Company

Dalata Hotel Group focuses on delivering a high standard of hospitality across the hotels it owns and operates. The business continues to grow across Ireland, the UK, Germany, and the Netherlands, with further expansion planned in key UK cities, Dublin, and continental Europe. A strong emphasis is placed on caring for guests and creating a supportive workplace where people can develop their careers.

Role Overview

As Night Manager, you will oversee the hotel’s overnight operation and make sure service runs smoothly, safely, and efficiently throughout the night. This role combines guest service, front office activity, team leadership, and responsibility for night-time safety and operational standards.

Key Responsibilities

• Ensure the hotel operates effectively during night hours while maintaining a high standard of guest service.
• Handle guest relations and support a positive experience for visitors staying overnight.
• Take responsibility for night-time health and safety, including fire walks, security inspections, and any related duties such as first aid.
• Carry out front office tasks, including preparing and reviewing the night audit report and managing guest check-ins and check-outs.
• Supervise Night Porters and coordinate their tasks across the shift.
• Oversee food and beverage service provided during the night.
• Guide the team toward achieving targets linked to mystery audits, customer feedback scores, quality assessments, and hotel standards.
• Coach and develop the night team so they are prepared for future career growth.
• Support the wider strategic running of the hotel.

Required Experience and Skills

• At least 2 to 3 years of experience in a comparable night-duty or reception position.
• Strong understanding of hotel operations and hospitality standards.
• Prior experience working in hospitality is necessary.
• Comfortable using computers; experience with Opera is required.
• Experience with the Brilliant electronic front office system is expected.
• Strong leadership and team development abilities.
• Excellent organisational skills, including the ability to assign and monitor work effectively.
• A welcoming, approachable manner when dealing with colleagues and guests.
• Ability to work independently as well as collaboratively within a team.

Benefits and Perks

• Free meals for employees while on duty.
• 50% discount on food and beverage across all properties.
• Employee room rate of €60/£60 at all Dalata-owned hotels.
• 30% discount for friends and family rates.
• One extra annual leave day for each year worked, up to a maximum of 5 additional days.
• Employee Assistance Programme.
• Cycle to Work Scheme and/or transport schemes.
• Access to a pension scheme, with local pension details available from HR.
• Career development support through Dalata Academy programmes and learning tools.
• Staff appreciation initiatives, team-building activities, and charity events.
• Access to mentoring from senior team members through learning and development programmes.
• Opportunity for internal progression within the group.

Additional Information

The company encourages applications from people of all backgrounds and abilities. If any support or accommodation is needed during the application process, applicants are asked to mention it while applying.

Who This Role Suits

This position is suitable for hospitality professionals with night or reception experience who can lead a team, manage overnight operations, and maintain strong service and safety standards in a hotel environment.