Operations Support Agent - Associate

Role overview

This position is focused on supporting day-to-day operational workflows in a fast-paced logistics environment. The role involves carrying out assigned processes accurately, meeting deadlines, and following both internal procedures and external compliance standards.

Key duties

You will help maintain smooth operational activity across areas such as air network support, dispatch, administrative support, customer service, service assurance, manifest preparation, dangerous goods handling support, cross-border and domestic linehaul coordination, road network support, trace management, reporting, and location-based customer support.

The work requires spotting irregularities, applying established rules and procedures to resolve routine issues, and escalating more complex matters to senior colleagues when needed.

Additional note

Please ensure your application is submitted before the closing time, as the vacancy closes at 12:00 AM on the posting close date.

Equal opportunity

The employer is committed to fair hiring practices and an inclusive workplace. Candidates are considered without discrimination based on age, race, colour, national origin, genetics, religion, gender, marital status, pregnancy, disability, or any other status protected by law.

About the company

The company is a global express transportation leader operating across more than 220 countries and territories. It is known for delivering transportation and business solutions at scale and for maintaining a strong service-focused culture.

Company philosophy and culture

The organisation follows a people-service-profit approach, which places team members first and emphasizes service quality, employee care, innovation, and reinvestment into the business and its people. Its culture is described as a key part of its long-term success and competitive strength.

Skills and working approach

The role calls for strong accuracy, careful attention to detail, confidence using Microsoft Office and a PC, good planning and organisation, solid interpersonal ability, and practical problem-solving skills.