Quality Manager

Company overview

JDE Peet’s is a global coffee business that creates coffee for every cup and builds brands that connect with people around the world. Now part of Keurig Dr Pepper, the company is the largest pure-play coffee business globally, operating in more than 100 markets. Its growth strategy centres on brand-led expansion across Peet’s, L’OR and Jacobs, alongside well-loved local New Zealand brands such as Moccona, Hummingbird, Bell Tea, Jed’s, Ti Ora and others. In 2025, the company reported sales of EUR 9.9 billion and had more than 21,000 employees worldwide.

Join the team and see what your cup of amazing can be.

Role summary

An experienced and people-focused Quality Manager is needed to lead a compact Quality team at the East Tamaki factory. The role spans local and global stakeholders and carries overall responsibility for quality across QA, QC, systems, and compliance. Reporting to the Plant Manager, this position also plays an important part in the Operations Leadership team.

Key accountabilities

• Bring a strong quality viewpoint to the plant leadership group and help shape site strategy and direction.
• Lead, coach, and develop a small Quality team through day-to-day guidance and support.
• Partner with production and manage testing of raw materials, work in progress, and finished goods to maintain product consistency.
• Serve as the New Zealand food safety specialist, driving HACCP initiatives, related projects, and governance.
• Ensure local and global quality requirements, including FSSC 22000, are embedded, sustained, and improved over time.
• Coordinate internal and external audits for the site and vendors, and keep the operation audit-ready.
• Work with suppliers, customers, and internal teams to address quality, packaging, and supply challenges.
• Manage site quality systems, specifications, and documentation so that records remain accurate and compliant.
• Track quality performance, report results, and escalate issues to global teams where needed.
• Lead quality-related CAPEX work, training, and capability-building initiatives across the site.

Experience and qualifications

The ideal candidate will hold a degree in food science, food safety, or a related field, and bring advanced knowledge of FSSC 22000 and HACCP management, along with a Lead Auditing qualification. A minimum of five years in a similar role within FMCG or food manufacturing is required. Strong written and verbal communication skills, good negotiation ability, and a proven talent for building relationships and influencing others are essential. The role also requires willingness to engage with global teams, including evening calls and some travel.

Additional information

This opportunity is based in East Tamaki, Auckland, New Zealand, and is a full-time onsite role.

Eligibility

Applicants must already hold the legal right to work in New Zealand without restrictions.

How to apply

Short cover letters included in the message section are appreciated and should explain your motivation for wanting this role. Applications must be submitted through the application process; email submissions are not accepted.

Perks and benefits

The role comes with a competitive salary and a discretionary bonus opportunity, plus several employee benefits designed to support wellbeing and development.

Workplace benefits

• Half a day off on your birthday.
• Medical insurance for you and your family.
• Income protection and life insurance.
• Learning and development programmes to support personal growth.
• Quarterly complimentary staff boxes featuring a selection of coffee and tea brands, along with access to discounted staff purchases.