Receptionist

About The Hotel

The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated in the Knightsbridge area, a prime shopping district. The hotel features 222 well-appointed guest rooms, including Standard, Superior, Club rooms, and Luxury suites. Guests can enjoy dining and drinks at Babette, a lounge bar with an outdoor terrace.

About The Group

Millennium Hotels and Resorts manages a global portfolio of over 120 hotels, categorized into distinct collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore. Each collection offers a unique identity and brand experience, catering to diverse guest preferences and providing opportunities for career advancement within the hospitality industry.

Job Opportunity

Join the Millennium Family at The Millennium Hotel London Knightsbridge, a 4-star property in Knightsbridge. We are seeking an experienced Receptionist to support the Front Office department in achieving its operational targets and upholding M&C procedures. This role is crucial in ensuring the smooth daily operations of the front desk.

Key Responsibilities

• Oversee daily operations, including managing arrivals, departures, reservations, booking issues, payments, and rate discrepancies.
• Provide a warm and professional welcome to guests, managing the check-in and check-out processes efficiently.
• Proactively address guest needs and resolve issues resourcefully.
• Engage in continuous learning of administrative tasks, procedures, and standards, ensuring adherence to best practices.
• Serve as the primary point of contact for all guest inquiries and concerns.
• Handle guest queries and complaints effectively and courteously.
• Promote and upsell hotel services to enhance guest experience and revenue.
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Manage incoming telephone calls and respond to inquiries.

Essential Skills and Qualifications

• Proficiency in Opera Cloud or Opera systems.
• Prior experience in a hotel reception or customer service environment.
• Demonstrated ability to manage multiple tasks simultaneously.
• A well-presented, professional demeanor with a strong customer focus.
• Excellent interpersonal and communication abilities.
• Flexibility to work varied shifts, including evenings, weekends, and public holidays.
• Capacity to remain calm and composed under pressure.
• Strong organizational skills with meticulous attention to detail.
• Ability to motivate and work collaboratively with team members.
• A friendly and approachable personality.
• Effective problem-solving capabilities.

Additional Information

We are an equal opportunities employer. In accordance with the Asylum & Immigration Act 1996, all candidates must be eligible to live and work in the United Kingdom. Proof of eligibility will be required during the recruitment process. Successful applicants will need to verify their right to work in the UK using Trust ID Scanners and Software to ensure compliance with identity document validation.