Remote Technical Customer Support Specialist

About the Role

Join a fast-scaling global technology business that is focused on delivering excellent customer experiences. This position is ideal for someone who enjoys helping people, has strong technical confidence, and can translate complex issues into clear, reassuring language.

This is a support role with a strong technical component rather than a conventional call centre position. You will help customers resolve both technical and account-related concerns while building trust through patience, empathy, and clear communication.

The role is roughly split between 60% technical support and 40% customer service.

Key Duties

• Provide support to customers through phone, email, and other service channels.
• Investigate and resolve issues related to mobile devices, SIM cards, network access, connectivity, and customer accounts.
• Help with activation, device setup, subscriptions, billing queries, and general service questions.
• Break down technical information into simple, customer-friendly explanations.
• Use available resources to research and work through more complicated cases.
• Record customer interactions and case details accurately.
• Refer advanced technical matters to the appropriate team when needed.
• Deliver every interaction with professionalism, empathy, and a strong customer-first approach.

Remote Work Requirements

Since company equipment will be supplied, candidates must have the following in place:

• A private workspace dedicated to work.
• A wired Ethernet internet connection.
• Minimum internet speeds of 30 Mbps download and 60 Mbps upload.
• Stable electricity; backup power is strongly preferred.

What the Company Offers

• All necessary work equipment is provided by the company.
• The position is fully remote.
• Pay is made weekly in USD.
• The hourly rate is $6.50 USD.
• You will work with an international team.
• The culture is supportive and people-oriented.
• There is room to develop as the organization continues to expand.

Hiring Process

• CV review.
• Pre-screen questionnaire.
• One-way video interview.
• Live interview.
• Final interview.
• Offer stage.

Important Note

Applicants will only move forward if they complete both the pre-screen questionnaire and the one-way video interview.

Required Background

The ideal candidate will bring at least two years of experience in customer service or technical support. Experience in telecommunications, mobile networks, service desk environments, ISP support, device support, or similar technical settings is highly relevant.

You should be confident with troubleshooting, solving problems, and communicating clearly in both written and spoken English. Strong customer service ability, emotional intelligence, empathy, attention to detail, and the ability to stay composed under pressure are important for success in this role. You must also be comfortable working independently in a remote setup.

Preferred Experience

• Support for mobile carriers.
• SIM activation.
• Network troubleshooting.
• Support for Android or iOS devices.
• Help desk or service desk experience.
• Use of Zendesk.
• Use of Shopify.
• Use of Slack.