Remote Technical Customer Support Specialist

About the Role

Join a fast-scaling international technology business that is focused on providing excellent customer experiences. This role is well suited to someone who enjoys helping people, is comfortable with technology, and can turn technical details into clear, reassuring explanations.

This is not a standard call-centre position. The work blends technical troubleshooting with customer care, so the ideal candidate is curious, calm under pressure, and confident guiding customers through solutions.

The position is split roughly between 60% technical support and 40% customer service. You will help customers with account and product-related queries while maintaining a high standard of service on every interaction.

Key Duties

• Deliver support to customers through phone, email, and other service channels.
• Diagnose and resolve problems related to mobile devices, SIM cards, connectivity, network access, and account setup.
• Help customers with activation, onboarding, subscriptions, billing, and general service questions.
• Break down technical information into simple, easy-to-follow guidance.
• Investigate more complex cases by using internal resources and available information.
• Record customer conversations and case details accurately.
• Pass advanced issues to the appropriate team when needed.
• Provide consistent, professional, and empathetic support throughout each interaction.

Remote Work Requirements

Because the company supplies the equipment, applicants need to have a suitable home setup in place. A private, dedicated workspace is required, along with a wired Ethernet internet connection.

The minimum internet speed needed is 30 Mbps download and 60 Mbps upload. Reliable power is important, and backup electricity is strongly preferred.

What the Company Offers

• Company-issued equipment.
• 100% remote working arrangement.
• Weekly payments in USD.
• A competitive pay rate of USD 6.50 per hour.
• The chance to collaborate with an international team.
• A supportive culture centered on people and service.
• Room to develop as the organization continues to grow.

Hiring Process

• CV screening.
• Pre-screen questionnaire.
• One-way video interview.
• Live interview.
• Final interview.
• Offer stage.

Important Note

Only applicants who complete both the pre-screen questionnaire and the one-way video interview will move forward in the selection process.

Requirements

• At least 2 years of experience in customer service or technical support.
• Background in telecommunications, mobile networks, service desk environments, ISP support, device support, or a similar technical setting.
• Strong troubleshooting and root-cause analysis ability.
• Excellent verbal and written English communication.
• Strong customer-facing skills with a service-first mindset.
• High emotional intelligence, patience, and empathy.
• The ability to stay composed when handling difficult or complex issues.
• Careful attention to detail.
• Comfort working independently in a remote role.

Preferred Experience

• Support for mobile carriers.
• SIM activation workflows.
• Network diagnostics and troubleshooting.
• Android or iOS support.
• Help desk or service desk exposure.
• Experience using Zendesk.
• Experience using Shopify.
• Experience using Slack.