Shift Leader

About El Jannah

El Jannah is an established Australian hospitality brand that started in 1998 in Granville, Sydney. Built on the idea of serving authentic Lebanese-Australian food, the business is known for its charcoal chicken, bold flavours and lively restaurants that create memorable experiences for guests across the country. As the brand expands, it continues to focus on the values that define it: genuine food, genuine people and genuine connection.

Role overview

The Shift Leader will be the dependable on-shift lead, guiding the team through busy service periods, setting the pace and ensuring guests receive a consistently positive experience. This position is central to maintaining strong standards in service, food quality, safety and teamwork.

This opportunity suits either an experienced shift leader or a high-performing team member ready to move into a leadership role. The company is looking for someone who wants to grow with a business that supports development and invests in its people.

Key duties

• Set the example on shift and support the team throughout service.
• Oversee day-to-day restaurant operations so service runs efficiently.
• Coach and train team members to strengthen skills and confidence.
• Ensure every guest receives a consistent, guest-first experience.
• Assist with roster planning and organising shifts.
• Contribute to performance targets and restaurant KPIs.
• Maintain compliance with food safety, cleanliness and WHS expectations.
• Monitor stock levels so kitchen and front-of-house operations stay well supplied.

What the employer is seeking

• Prior experience leading teams in QSR or another fast-paced hospitality setting.
• A calm and assured leadership style that motivates others.
• Strong verbal communication and a collaborative, team-focused approach.
• Authentic enthusiasm for food, people and customer experience.
• Dependability, strong organisation and the ability to lead through example.
• A results-focused mindset with an emphasis on restaurant success.
• Flexibility to work varied rosters, including evenings and weekends.

Why this role stands out

• A people-centred culture that supports leaders as they develop.
• A lively, high-energy workplace where leadership has visible impact.
• Clear progression opportunities to build leadership, operational and management capability with a growing national brand.

Additional information

This is a full-time, onsite position based in Burwood, Victoria, Australia. No salary, opening count, application deadline or start date was specified.

If you are motivated by leading teams, serving great food and creating standout guest experiences, this role offers the chance to grow your career in hospitality.