Support Analyst

About Carta

Carta builds software that helps founders, investors, and limited partners work together across venture capital, private equity, and private credit. Its platform is used by tens of thousands of companies across more than 160 countries, supporting the full lifecycle of building, investing, and scaling with confidence. The company’s fund administration products serve thousands of funds and SPVs and are designed to give fund finance leaders better tools and visibility. Carta is also working toward an integrated ERP-style platform for private markets, replacing disconnected spreadsheets and service providers with a connected system for private capital.

Team Overview

You will join a customer support team focused on delivering strong service by combining product knowledge with expertise in equity-related workflows. The team helps clients manage ownership more efficiently while reducing unnecessary effort. In this role, you will support products such as Cap Table Management and Carta Total Compensation.

Role Summary

As a Support Analyst, you will be one of the early team members supporting the APAC region and will play an important role in shaping customer experience in the market. You will be the main contact for customer inquiries and requests coming in through phone, chat, and email. The position requires strong communication, quick learning, and the ability to solve issues effectively for a wide range of stakeholders, including executives, customers, legal professionals, and investors or board members.

Key Responsibilities

• Deliver fast and accurate first-line support to customers.
• Stay engaged with clients from the moment a case is created and follow up proactively.
• Work with customers in real time through email, phone, and video calls.
• Record client conversations and case details so patterns can be identified and improved.
• Build strong knowledge of security processes and escalation procedures.
• Help customers understand the product through guidance and training.
• Develop deep familiarity with the platform and with Carta’s Private Markets and Valuations businesses.
• Support product improvement by testing new functionality and bug fixes, and by sharing customer feedback.
• Contribute to team growth through mentorship, collaboration, and clear internal documentation.

What We're Looking For

• Very strong written and spoken English communication skills.
• Prior experience in a client-facing role, ideally in a call-center or similar support environment.
• A strong customer-first mindset and the ability to maintain service quality even during heavy case volumes.
• Good problem-solving ability with a desire to help both customers and teammates.
• Sense of ownership and interest in improving processes.
• Professional, diplomatic, and calm communication style.
• Comfort working in uncertain or changing environments.

Eligibility

This role is open to applicants who believe they can contribute meaningfully to the team, even if they do not meet every listed qualification.

Additional Information

• Carta is an equal opportunity employer and aims to provide a positive interview experience for every applicant.
• If you need an accommodation because of a disability or medical condition, you can contact the talent partner by email.
• In the United States, Carta uses E-Verify to confirm work authorization.
• For details on data privacy practices, refer to the company’s privacy notices and transparency reports.
• Official emails from Carta will only come from an @carta.com or @carta-external.com address.
• Messages from other domains should be treated as suspicious and reported to [email protected].