Butler

About the Company

Raffles Hotels & Resorts is a heritage luxury hospitality brand with roots dating back to 1887. Known for its landmark properties around the world, the brand is centered on culturally rich, thoughtful experiences that respect local communities, heritage, and the environment.

About Raffles Doha

Raffles Doha offers an atmosphere of refined luxury and artistic detail at Katara Towers in Lusail. The property is built around quiet elegance, personalized attention, and service that feels intimate, memorable, and highly tailored. Every guest interaction is designed with care, discretion, and a strong sense of gracious hospitality.

Working here means joining a team that treats service as a craft. Colleagues are expected to anticipate guest needs, create meaningful moments, and uphold the highest standards of luxury hospitality.

Application Process

After submitting an application, candidates will receive an email from the assessment partner AssessFirst. Completing the profile and questionnaire is mandatory for the application to be considered, as it helps evaluate fit for the role and the brand’s luxury service culture.

Role Summary

The Butler is a central figure in delivering an elevated guest journey at Raffles Doha. This role focuses on highly personalized, discreet, and proactive service, ensuring each stay feels seamless, refined, and uniquely curated. The position represents the brand with elegance, warmth, and exceptional attention to detail.

Key Responsibilities

• Provide attentive, individualized service to guests throughout their stay.
• Create memorable experiences through careful detail, empathy, and thoughtful gestures.
• Oversee Butler service activities to ensure smooth arrival, in-stay, and departure experiences.
• Work in close coordination with Housekeeping, Front Office, Concierge, and Food & Beverage teams.
• Track guest preferences and adapt service accordingly.
• Respond to guest requests quickly, professionally, and with discretion.
• Prepare suites and guest spaces to the standards expected in a luxury environment.
• Carry out packing, unpacking, garment care, and in-room dining support with precision.
• Look for opportunities to improve the guest experience through tailored recommendations.
• Protect guest privacy and maintain strict confidentiality at all times.
• Build rapport with guests to encourage loyalty and repeat visits.
• Present the Raffles brand with poise, refined etiquette, and professionalism.
• Keep accurate guest profiles and share relevant details with operational teams.
• Handle guest concerns calmly and effectively to achieve satisfaction.
• Ensure every interaction reflects the heritage and gracious service style of Raffles.

Qualifications

• Prior experience in luxury hospitality, ideally in Butler Service, Guest Relations, or Rooms Division.
• Strong communication and interpersonal skills with a polished, welcoming manner.
• A genuine commitment to luxury service and memorable guest experiences.
• Ability to anticipate guest needs and offer highly tailored service.
• Excellent organization, multitasking ability, and strong attention to detail.
• Comfort working in a busy, high-pressure environment while staying composed.
• Strong problem-solving skills and a proactive mindset.
• High standards of discretion, professionalism, and confidentiality.
• Immaculate grooming and personal presentation suited to luxury hospitality.
• Ability to collaborate across departments for smooth service delivery.
• Availability to work shifts, weekends, and public holidays as needed.
• English proficiency is required; additional languages are an advantage.
• Experience with luxury hotel systems and guest profile platforms is preferred.
• Strong cultural awareness and comfort engaging with an international guest base.
• A commitment to the Raffles brand promise, inclusion, and a supportive team culture.

Employee Benefits

Team members can access a range of colleague perks, including complimentary upgrades, extended stays, discounted stays at Fairmont and Raffles properties, as well as dining and wellness discounts. The company emphasizes rewarding employees with meaningful benefits.

Values

Respect: Treat others with fairness, dignity, and appreciation for individuality.

Excellence: Build genuine connections and create special moments for others.

Belonging: Celebrate differences and support one another as a team.

Empowerment: Take initiative to create unforgettable experiences.

Integrity: Build trust through authenticity and mutual respect.

Diversity & Inclusion

The organization is committed to an inclusive workplace where talent from all backgrounds is welcomed and valued.