Housekeeping Supervisor

About the Company

Raffles Hotels & Resorts is a historic luxury hospitality brand whose story began in 1887. Known for landmark locations around the world, the brand focuses on creating culturally rich, intellectually engaging experiences that show respect for local communities, heritage, and the environment.

Fairmont Hotels & Resorts is part of a global hospitality network spanning 90 operating properties and 34 additional properties in development across 30 countries. Its portfolio ranges from Hawaii and Canada to London and the United Arab Emirates.

Raffles Doha and Fairmont Doha come together within the iconic Katara Towers, offering two distinct luxury experiences under one destination. Raffles Doha is centered on intimate luxury, curated details, and personalized service, while Fairmont Doha is defined by contemporary style, vibrant energy, and warm, memorable hospitality.

Together, these hotels offer a dynamic workplace for hospitality professionals who value excellence, individuality, and guest-centered service.

Role Overview

The Housekeeping Supervisor will oversee daily housekeeping execution to ensure immaculate guest rooms, public areas, and back-of-house spaces. The role requires maintaining premium cleanliness and presentation standards while supporting a luxury guest experience across both Raffles Doha and Fairmont Doha.

This position also involves working closely with housekeeping leadership and other hotel departments to maintain smooth operations, strong team performance, and consistently high service standards.

Application Process

After submitting an application, candidates will receive an email from AssessFirst with instructions to create a profile and complete a questionnaire. Completing this step is mandatory for consideration, as it is used to assess fit with the role and the culture of luxury excellence.

Responsibilities

• Oversee daily housekeeping activities to keep guest rooms, suites, public spaces, and back-of-house areas aligned with luxury hotel standards.
• Conduct regular inspections of rooms and public areas to verify cleanliness, presentation, and compliance with brand expectations.
• Guide, encourage, and support housekeeping staff to maintain service quality, efficiency, and precision.
• Allocate daily work to room attendants and other housekeeping team members to ensure smooth and productive operations.
• Track inventory for linens, supplies, and guest amenities, and make sure replenishment happens on time.
• Work in coordination with Front Office, Engineering, Laundry, and other departments to support room readiness and seamless guest service.
• Address guest requests, preferences, and complaints quickly, professionally, and with care.
• Log and escalate maintenance concerns, safety risks, and lost-and-found items according to hotel procedures.
• Maintain compliance with hygiene, sanitation, health, and safety requirements at all times.
• Assist with onboarding, coaching, and performance growth for housekeeping colleagues.
• Prepare operational reports, room updates, and other required documentation accurately.
• Help build a collaborative team culture while supporting the luxury service standards of both hotels.

Requirements

• Prior experience in housekeeping or a comparable supervisory position in a luxury hotel is preferred.
• Solid understanding of housekeeping processes, room inspection methods, cleaning routines, and quality control.
• Demonstrated leadership ability to coordinate, motivate, and support a varied team.
• Strong eye for detail and a clear commitment to cleanliness, presentation, and guest satisfaction.
• Excellent communication and interpersonal skills with a service-first mindset.
• Ability to manage guest concerns and operational issues discreetly, efficiently, and professionally.
• Strong planning, organization, and time-management skills with the ability to handle multiple priorities in a fast-moving environment.
• Good knowledge of hygiene, sanitation, and workplace safety standards in a luxury hotel setting.
• Ability to work effectively across departments to keep operations running smoothly.
• Willingness to work rotating shifts, weekends, and public holidays as needed.
• Commitment to the Raffles and Fairmont luxury brand promise in all interactions.
• Ability to foster inclusion, respect, empowerment, and a supportive environment for colleagues.

Perks and Benefits

• Complimentary upgrades and extended stays.
• Discounted stays across Fairmont and Raffles properties.
• Dining and wellness discounts.
• Additional colleague luxuries designed to enhance the employee experience.
• A workplace culture built on respect, excellence, belonging, empowerment, and integrity.

Values and Culture

The organization values individuality, fairness, dignity, trust, and authentic relationships. It also encourages collaboration, inclusion, and mutual support, with a commitment to creating an environment where diverse talent can thrive.