ಕೆಲಸದ ವಿವರ

Role Overview

This remote contract role is focused on supporting enterprise learning initiatives by making sure learners can access platforms smoothly, stay engaged, and get a consistently high-quality support experience. It functions as the main help-desk and customer support point for learning programs, especially as new offerings roll out across the organization. The position is intended to close a support gap by providing hands-on assistance for learner questions and technical access problems.

The work is highly service-oriented and centered on delivering a polished, attentive support experience. Rather than building learning content, the coordinator helps ensure learners can actually use the systems and resources provided to them without friction.

Work Location and Assignment Details

This is a remote assignment, with preference for candidates working in CST or EST time zones. The contract runs for 6 months, ending on 12/31/2026, with the possibility of an extension.

What You Will Do

Act as a responsive, professional support contact for learners using enterprise learning platforms such as Skillsoft Percipio, Pluralsight, and similar tools.
Use a proactive, high-touch support style that may include scheduling calls, screen-sharing, and walking users through platform navigation when issues are complex.
Manage a dedicated support inbox and provide timely, clear updates to learners, including status communication before a final resolution is available.
Handle access requests, coordinate provisioning, and keep escalations to a minimum.
Diagnose access and enrollment problems by checking user mappings, reviewing system settings, and partnering with internal technical teams or vendor contacts to clear blockers.
Support registration for structured learning paths, curated learning experiences, and compliance-related programs.
Monitor inbound requests, look for repeated issues, and share ticket trends to help improve the support process.
Create practical support materials such as FAQs, learner guides, and quick-reference cheat sheets for common questions.
Track participation, completion, and engagement data across learning journeys.
Make small updates to team SharePoint pages and internal learning portals, while larger design or technical changes are handled elsewhere.
Keep learning resources, timelines, and communication channels accurate, organized, and easy to use.

Qualifications

1 to 3 years of experience in a learning program environment is preferred.
Candidates with more than 5 years of experience may be considered too senior for the operational scope of this role.
Background in customer support, service desk, call center, help desk, IT support, or HR support is strongly preferred.
Working knowledge of Microsoft 365 tools is required, along with basic familiarity with SharePoint.
Excellent written and verbal communication skills are needed.
Ability to stay patient, empathetic, and solution-focused when dealing with frustrated users.
Strong troubleshooting and investigative skills, especially around user access, permissions, and account issues.
Comfort learning new software, digital adoption tools, LMS platforms, and LXP platforms; training on internal systems will be provided.
Bachelor’s degree or equivalent experience in Learning & Development, HR, Education, or a related area is preferred, with an associate’s degree or equivalent experience also acceptable.
The hiring team places more weight on communication style, attitude, and customer-service mindset than on formal education alone.

Success Measures

Fast, accurate first-contact support with limited escalation.
Positive learner feedback and strong satisfaction with the support experience.
Clear documentation of recurring issues, helpful FAQs, and minimal disruption to learning timelines.

Onboarding and Support

New joiners receive structured onboarding, platform training, vendor documentation, and shadowing opportunities. Leadership is hands-on and provides ongoing guidance so you are not expected to work things out alone at the start.

Additional Information

The organization states that benefits, equal employment opportunity information, and location-specific applicant notices are available through its applicant disclaimers. It also notes its commitment to fair pay and wage transparency in line with applicable state and local laws.

Learning Program Support Coordinator