- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 3시간전
- 작업 모드
- 사무실에서
- 교육
- 졸업생 누구나
- 적임
- 졸업생이라면 누구나 지원할 수 있습니다.
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About Coforge
Coforge is a worldwide digital services and solutions company that combines modern technologies with strong industry knowledge to create measurable outcomes for clients. It is the 7th largest Indian IT services company.
The organization helps businesses evolve into intelligent, fast-growing enterprises through strengths in Generative AI, Cloud, Data & Analytics, Low-Code Platforms, Intelligent Automation, and Cybersecurity.
Coforge also focuses on Data Governance, Digital Transformation, and disruptive technologies, supporting customers in improving efficiency and unlocking business value. Its work spans sectors such as Health Tech, Fin Tech, Hi-Tech, Security, Digital Payments, Education Publishing, Travel, Real Estate, Supply Chain and Logistics, and Emerging Technologies.
The company operates in 25 countries, supported by 30 global delivery centers and a workforce of more than 40,000 people. It is a Great Place to Work certified organization and has also been recognized by ET Edge among the Best Organisations for Women 2026.
Role Overview
This position is for a Technical Support Engineer specializing in Adobe Experience Manager (AEM). The role sits within the Premium Support function and involves supporting enterprise clients with complex technical challenges across web development, digital asset management, and content delivery environments.
You will partner with strategic customers to resolve high-impact incidents, improve product adoption, and deliver a strong customer experience. The role also requires close coordination with Adobe Support, Technical Account Managers, and engineering teams to identify root causes and accelerate fixes.
What You Will Do
- Act as the main technical contact for enterprise clients and take ownership of difficult product and technical issues.
- Diagnose, investigate, and resolve production and application problems in Adobe Experience Manager.
- Work with engineering, product, and technical account management teams to move issues toward closure and support customer success.
- Review application performance, spot bottlenecks, and suggest ways to tune and optimize systems.
- Maintain clear case records, document progress carefully, and ensure customers receive timely updates throughout the lifecycle of each issue.
- Understand business-critical priorities and provide technical direction that reduces operational disruption.
- Develop trusted relationships with customers across regions by offering proactive support and technical guidance.
- Join customer review discussions and provide onsite assistance when needed to speed up resolution and improve the overall support experience.
What You Need
- A bachelor’s degree or equivalent hands-on professional experience.
- Practical, working knowledge of Adobe Experience Manager.
- Strong programming ability in Java and JavaScript.
- Exposure to J2EE/JEE application servers, database systems, and LDAP technologies.
- Good command of web technologies such as HTML5, HTML, XHTML, CSS, and XML.
- Background in troubleshooting enterprise web applications and client-server setups.
- Solid understanding of debugging, performance tuning, and application optimization.
- Experience investigating issues at the API level and working with third-party integrations.
- Familiarity with software installation, upgrades, configuration, and system integration tasks.
- Excellent analytical ability, problem-solving skills, and customer communication.
- Comfort working with cross-functional teams and global stakeholders in a customer-facing environment.
Eligibility
Any graduate can apply.
Additional Information
This role is based in Noida, India. The job information provided does not mention salary, stipend, vacancy count, notice period, or start date.