JURI ALMORAIRI

About

Results-oriented customer service and sales specialist with 3+ years of experience handling high-volume customer interactions in fast-paced environments. Skilled in objection handling, conflict resolution, CRM documentation, and consultative support, with strong communication skills in Arabic and English.

Experience

• Customer Service Specialist
  Raiz
  Jul 2024 – Present
• Maintenance Manager – Administrative Role
  Maintenance Manager
  May 2024 – Jul 2024
• Customer Service Representative
  Retailo
  Aug 2023 – Feb 2024

Education

• Bachelor’s Degree
  King Khalid University
  English Language · Aug 2017 – Jan 2021

Skills

• CRM
• Objection Handling
• Microsoft Office
• Documentation
• Upselling
• Cross-selling
• Customer Experience Management
• English
• Arabic
• Multi-channel Support
• Retention
• Kpi Performance

🗣️ Languages

• Arabic · Native
• English · Professional

🏆 Achievements & awards

• Maintained consistent 80%+ KPI performance · 2025
• Managed 40–50 customer interactions daily · 2024
• High first-contact resolution rate · 2025
• Supported upselling and customer retention strategies · 2024
• Ensured secure and accurate handling of customer data · 2025