Accommodation Assistant

Role overview

The Accommodation Assistant is responsible for keeping guest bedrooms, bathrooms, and shared hotel spaces clean and presented to the housekeeping standard expected by the department.

Key duties

• Clean assigned bedrooms, bathrooms, and shared areas, including corridors and cubbies.
• Use cleaning equipment properly and follow health and safety rules at all times.
• Replenish trolleys and caddies each day.
• Handle cleaning products strictly according to instructions.
• Use personal protective equipment whenever required, such as gloves, masks, or eye protection.
• Follow recycling and waste-disposal procedures used across the hotel and department.
• Return any found lost property to the accommodation department.
• Keep a courteous, helpful, and positive approach with guests and co-workers.
• Log and escalate maintenance problems noticed during the day.
• Carry out regular cleaning of assigned extra areas such as changing rooms and staff canteens when needed.

Guest service

• Deliver prompt, polite, and efficient service to guests.
• Work in line with the hotel's key service standards.
• Deal with guest requests and complaints in a professional manner.
• Maintain a constructive attitude in all interactions with guests and team members.

Health, safety, and environmental responsibilities

• Follow the hotel's health, safety, and environmental procedures.
• Report hazards, accidents, incidents, and near misses without delay.
• Support team compliance with health, safety, and environmental practices.

Presentation and grooming

• Wear the approved uniform and name badge.
• Maintain high standards of personal hygiene and appearance.

Additional duties

• Take part in relevant training sessions.
• Serve on hotel committees when required.
• Complete any other tasks assigned by management.
• Support other departments when necessary.
• Contribute to sustainability efforts by cutting waste and improving energy and water efficiency.

Working conditions

This position requires flexibility in work hours, including weekends and holidays. The job involves prolonged standing and may also require lifting and carrying items.

Benefits

• Competitive salary.
• Ongoing training and development.
• Complimentary stays at the sister property.
• Employee recognition awards.
• Social events throughout the year.
• Extra leave after completing longer service milestones.
• Uniform supplied.
• Bike to Work scheme.
• Taxsaver commuter ticket scheme.
• Refer-a-friend scheme.
• Employee Assistance Programme for employees and their friends and family.
• Pension scheme.
• Health insurance at reduced rates.
• Complimentary buffet meals in the staff canteen for breakfast, lunch, and dinner.