Assistant Manager, Information Technology

About the Company

Skechers Singapore Pte Ltd is a joint venture with Skechers U.S.A., Inc. and is known for creating, developing, and selling lifestyle and performance footwear, apparel, and accessories for men, women, and children. Operating as The Comfort Technology Company™, the business reaches customers in more than 180 countries through stores, digital channels, and partner networks.

Role Overview

The Assistant Manager, Information Technology will play a hands-on role in delivering IT and digital initiatives while keeping core business applications stable and supported. This position combines project coordination, application support, system monitoring, documentation, and process control across areas such as POS, ERP, CRM, and customer engagement platforms.

Project Implementation and Management

• Help plan, coordinate, and carry out IT and digital projects, including POS rollouts, ERP improvements, and customer engagement solutions.
• Collect business needs from stakeholders, review functional requirements, and work with system vendors to ensure suitable solutions are delivered.
• Support or lead testing activities, pilot runs, and user acceptance checks to help ensure successful project completion.
• Track project timelines, progress, and risks so key milestones are delivered to the expected quality level.
• Make sure change control procedures are followed throughout the system lifecycle, including handling and managing change requests.
• Prepare functional, technical, and end-user documentation as needed.

Daily Operations and Support

• Oversee the smooth day-to-day operation of IT systems and applications.
• Provide routine support for business systems such as POS, ERP, and CRM.
• Handle first-level troubleshooting, coordinate with users and vendors, and help restore services when incidents occur.
• Carry out installation, configuration, migration, upgrade, and testing tasks for software applications.
• Ensure automated processes and integrations continue to run properly and respond quickly if failures happen.
• Maintain accurate system records and support user training and handover for new implementations.
• Work with support teams to test and deploy bug fixes, enhancements, and patches into production.
• Create practical problem-solving and decision-making approaches for issue resolution.
• Develop action plans, task plans, status updates, incident summaries, and change request documents for review.
• Build checklists to improve and control service delivery activities.
• Provide backup support for infrastructure tasks when required.
• Help enforce IT asset management practices.
• Support adherence to IT policies and processes.
• Assist with company events whenever needed.
• Take on other assigned duties as required.

Requirements

• A diploma is required, ideally in Information Technology, Engineering, Business Administration, or a closely related discipline.
• At least 3 years of work experience is needed.
• Project management experience is preferred.
• Strong analytical thinking, problem-solving ability, customer focus, leadership, and initiative are important.
• Experience preparing functional specification documents, performing testing, and delivering user training is expected.
• Ability to recommend and implement technical solutions that meet user requirements.
• Background in consulting services and issue resolution is an advantage.

Additional Information

This is a full-time onsite position based in Singapore. No salary, opening count, or start date was specified in the source information.