Barista

About the company

Mercure Resort sits in a prime Gold Coast setting, positioned between the hinterland and the beach. The property features 292 rooms, landscaped tropical gardens, pools, and a wellness-led approach focused on helping guests slow down, feel better, and connect with the local area.

The team values individuality, growth, and the chance to create meaningful experiences for guests, colleagues, and the environment through responsible hospitality.

Role overview

This position is for an experienced barista who can deliver excellent coffee and beverage service while contributing to a warm, welcoming guest experience across the Food & Beverage operation.

Key duties

• Prepare and present coffee, tea, and other beverages to a high standard.
• Take customer orders, handle payments, and provide attentive, friendly service.
• Bring strong organisational ability and a sharp eye for detail to daily service.
• Help create a sense of belonging for guests and fellow team members.
• Produce visually appealing, high-quality coffee drinks.
• Support multiple Food & Beverage areas, including coffee preparation and floor service.
• Suggest food and drink choices confidently when needed.
• Go the extra mile to ensure guests feel genuinely welcomed.

What you need to bring

• Proven barista capability, including espresso extraction, milk texturing, and latte art.
• Working knowledge of coffee machines, grinder adjustments, and daily setup and cleaning routines.
• Flexibility to work across different Food & Beverage sections and assist the wider team.
• A strong commitment to outstanding guest service.
• Clear communication skills and the ability to build positive working relationships.
• A positive, energetic, and collaborative approach.
• Comfort working in a busy, changing, fast-paced environment.
• RSA certification is required.
• Barista certification is highly regarded.
• A genuine hospitality mindset and a service style that comes from the heart.

Benefits and extras

• Daily complimentary lunch prepared by the resort chefs.
• Free on-site parking.
• A supportive, friendly, and upbeat team environment.
• Plenty of opportunities to grow your skills and experience.
• Company-backed learning and development support.
• Discounts on accommodation and dining across Accor properties worldwide.
• Discounts on accommodation, dining, and lifestyle offers for friends and family.
• Internal recognition programs, rewards, celebrations, and generous prizes.
• Complimentary access to an Employee Assistance Program and 24/7 mental health support.

Diversity and inclusion

The employer is committed to an inclusive workplace where people can bring their authentic selves to work. Reasonable adjustments can be arranged during recruitment if needed.