Receptionist

About the Company

Join a hotel that is part of Accor’s global network, which spans more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The organization values the contribution each person brings and offers room for learning, growth, and career progression. Every interaction, smile, and action helps shape a positive and lasting experience for guests, coworkers, and the planet. This role is part of a hospitality approach built around responsibility and care.

Become a Heartist® and bring your own heart into a fast-paced hospitality environment.

Job Overview

The Receptionist will manage front office operations, support smooth guest arrivals and departures, and ensure service is delivered in a professional, welcoming, and efficient manner. The role also involves handling cash-related tasks, guest communication, room-related coordination, and supporting other front office functions as needed.

Key Duties

• Complete guest arrivals by registering and processing check-ins.
• Manage departures professionally and efficiently when guests check out.
• Enter and update guest details in the system after check-in is finalized.
• Carry out cashiering responsibilities, currency exchange, night audit tasks, and final settlement at departure.
• Manage walk-in reservations at the counter and take phone reservations when the reservation desk is closed.
• Respond to guest questions and requests promptly, warmly, and courteously.
• Address guest complaints and concerns, coordinating with the relevant department for quick follow-up.
• Issue room key cards and maintain strong control to support guest security.
• Receive and deliver messages, mail, and parcels for guests.
• Support the information desk, foreign exchange, night audit, and business centre when assigned.
• Understand hotel rate codes, package types, market segmentation, discounts, and the correct way to process each one.
• Manage safe deposit boxes in line with established policies and procedures.
• Escalate unusual incidents or special requests to the manager.
• Follow hotel accident prevention guidelines and safety practices.
• Keep the front office area clean, tidy, and presentable.
• Welcome guests properly on both arrival and departure.
• Review the logbook, verify pending matters, and identify daily special assignments.
• Check hotel status, including occupancy, functions, groups, and VIP arrivals.
• Share all relevant information with the next shift at the end of duty to ensure smooth operations.
• Prepare for daily arrivals by arranging room allocations, amenities, and special guest requests.
• Maintain regular contact with guests so issues and complaints are handled quickly and respectfully.
• Update the logbook and review equipment status.
• Present a smart, well-groomed appearance and maintain a friendly, cheerful manner at all times.
• Monitor daily front office operations.
• Provide regular updates to the Assistant Front Office Manager or Front Office Manager.
• Follow fire safety procedures.
• Apply first aid procedures when required.
• Record guest complaints and report them to the manager.

Qualifications

This position requires a university degree in Hotel Management and at least 1 year of experience in a similar role within a 4- to 5-star hotel.

Benefits

Employees receive a discounted-rate benefit card usable across Accor properties worldwide, access to learning programs through the company academies, opportunities to build skills and grow within the property and internationally, and the chance to contribute to corporate social responsibility initiatives such as Planet 21.