Services Consultant

About Dayforce

Dayforce is a worldwide human capital management company with its headquarters in Toronto, Ontario, and Minneapolis, Minnesota. The business operates across North America, Europe, the Middle East, Africa, and the Asia Pacific Japan region.

Its cloud HCM platform combines a single database with a continuous calculation engine to help organizations improve efficiency, productivity, and compliance for a global workforce. The company’s promise, “Makes Work Life Better™,” reflects its focus on employees, customers, partners, and communities around the world.

About the role

The Services Consultant supports clients through the full lifecycle of implementation, whether they are joining Dayforce for the first time or moving to a newer Dayforce processing product. The role sits within a project team and focuses on delivering dependable, repeatable, high-quality implementation outcomes.

Key responsibilities

• Handle implementation projects of varying size and complexity depending on the solution chosen and the client’s needs.
• Contribute to project planning and help keep delivery on track, aligned with internal procedures and client expectations.
• Coordinate with team members and other stakeholders, both inside and outside the team, to complete implementations successfully.
• Build collaborative working relationships with internal colleagues, customers, and peers.
• Independently resolve project issues and escalate concerns when necessary.
• Show solid knowledge of payroll and HR environments, along with awareness of related areas such as finance, benefits administration, labour relations, training development, and technical environments.
• Carry out early-stage client interviews for needs analysis and gap/fit assessment.
• Convert business needs into configuration requirements for Dayforce solutions.
• Prepare customers for go-live, including training support and first live payroll assistance.
• Test and document customized solutions while using analytical thinking to resolve complex issues.
• Design and run system integration testing and user acceptance testing.
• Protect implementation quality through testing, credential validation, and billing/remittance setup.
• Support a smooth handoff to the service team after implementation.

Requirements

• Bachelor’s degree.
• Some exposure to basic project management principles.
• 2 to 4 years of experience in customer service, consultancy, payroll processing, or project coordination.
• Comfort using Microsoft Office.
• Experience with SaaS or cloud-based systems; HRIS exposure is preferred.
• Basic familiarity with SQL, XML, and relational databases.
• Experience with platforms such as Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, or Oracle HR/Payroll.
• Capability to implement HRIS solutions from start to finish.
• Strong consulting approach with the ability to guide stakeholders, follow a structured methodology, and deliver practical solutions.
• Excellent verbal and written communication skills.
• Analytical, logical, and detail-oriented thinking.
• Ability to work independently and exercise sound judgment.
• Strong problem-solving skills across different scenarios.
• Ability to translate business requirements into workable solutions.
• Good time management.

Working hours

Working hours may fall within Mauritian Time (11:30 to 20:30 or 17:00 to 01:00) and Eastern Time (09:00 to 17:00). Flexibility is required to work beyond standard hours based on business needs.

Perks and benefits

Dayforce offers competitive pay and benefits, time away from work programs, wellness initiatives, recognition programs, volunteer days, and access to Dayforce Cares. The company also supports diversity, equal opportunity, personal growth, and professional development.

Additional information

Artificial intelligence may be used during screening, assessment, or selection for this role.

Dayforce cautions applicants about fraudulent recruitment attempts. Genuine contacts will use an @dayforce.com email address. The company will not ask for money, checks, equipment purchases, or sensitive personal data during hiring. Any suspicious communication should be treated as fraudulent.

Dayforce also monitors applications for authenticity, and submissions found to be misleading or fraudulent will be removed from consideration.