Guest Services Supervisor

Role Overview

The Guest Services Supervisor is responsible for leading day-to-day guest service activities so that every visitor receives prompt, courteous, and efficient support. The position involves guiding front office or guest relations team members, resolving guest issues, supporting operating procedures, and helping uphold strong satisfaction levels.

Work Location

Al Najada Doha Hotel By Tivoli, Doha, Qatar.

About the Company

Minor Hotels is a global hospitality owner, operator, and investor with a portfolio of more than 530 properties across a wide range of travel experiences. Its brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, and the group operates in over 50 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Key Responsibilities

• Lead and assist guest service or front office staff throughout assigned shifts.
• Oversee efficient arrival and departure procedures for guests.
• Address guest questions, concerns, special requests, and complaints in a professional manner.
• Check service delivery against brand and company standards and take corrective action when needed.
• Support the development of team members through coaching, training, and on-the-job guidance.
• Create shift rosters and distribute duties across the team.
• Work closely with housekeeping, maintenance, and other departments to keep operations running smoothly.
• Verify correct handling of billing, reservations, and cash transactions.
• Keep the lobby and guest-facing areas presentable and well maintained.
• Assist with VIP arrangements and manage elevated guest issues when required.
• Update operational records, reports, and logs accurately.
• Follow health, safety, and internal policy requirements at all times.

Qualifications

• A diploma or bachelor’s degree in hospitality management or a similar discipline is required.
• Between 2 and 5 years of experience in hospitality or customer service is expected.
• Prior experience in a supervisory role is an advantage.
• Strong verbal and written communication along with solid people skills are important.
• The role requires the ability to solve problems and handle conflicts calmly.
• Familiarity with hotel property management systems such as Opera or Fidelio is needed.
• Applicants must be comfortable working rotating shifts, including weekends and holidays.
• Good planning, organization, and multitasking abilities are necessary.

Additional Information

The job listing notes that candidates who are not selected for this role may set up email alerts for future openings matching their interests.