Learning & Development Advisor

Overview

IChemE is a worldwide professional membership body that supports chemical, biochemical, and process engineers. The organisation is looking for a well-organised, service-oriented Learning & Development Advisor to join its Asia Pacific team and help deliver high-quality training programmes and professional development events throughout the region.

This role suits someone who enjoys coordinating projects, working closely with customers, collaborating with stakeholders across multiple countries, and making sure every learning experience runs smoothly from planning through delivery.

You will oversee the administration and execution of IChemE’s training portfolio across Asia Pacific, contributing to both commercial outcomes and member engagement.

Role summary

The position involves end-to-end coordination of virtual and in-person training sessions, in-house programmes, and professional development events across Asia Pacific. You will partner with trainers, customers, suppliers, and internal teams to ensure learning activities are delivered efficiently and to a high standard.

Training coordination

• Plan and deliver public, private, virtual, face-to-face, and on-demand training courses.
• Handle member and customer enquiries promptly and professionally.
• Oversee event venues and online learning platforms.
• Prepare course content, materials, and attendee communications.
• Keep customer information accurate and up to date in the CRM.
• Assist trainers with travel, accommodation, and contract-related arrangements.
• Develop proposals for tailored and in-house learning solutions.
• Review attendee feedback and use it to improve future delivery.
• Support regular reviews of course content so it remains relevant and high quality.

Event management

• Coordinate professional development events throughout the region.
• Manage relationships with venues, catering teams, printers, and audio-visual suppliers.
• Serve as the main point of contact between IChemE and event venues.
• Prepare event materials and supporting resources.
• Assist with smooth onsite delivery of events.
• Collect and assess feedback to enhance the participant experience.
• Contribute to the delivery of IChemE’s Australasian awards programme.

Business development and marketing support

• Support regional sales and marketing activity.
• Share local market knowledge to improve campaign results.
• Help identify new training opportunities, trainers, and collaborators.
• Assist in driving participation, engagement, and commercial growth.

About you

You are proactive, detail-focused, and comfortable balancing multiple priorities in a busy environment. You enjoy creating excellent customer experiences and working collaboratively with people from different locations and disciplines.

Requirements

• At least 2 years of experience in a commercial, customer service, administration, events, or training coordination role.
• Strong planning, organisation, and time-management ability.
• Excellent written and verbal communication skills.
• Careful attention to detail and a strong commitment to accuracy.
• Hands-on experience with CRM tools and customer databases.
• Good working knowledge of Microsoft Office.
• Strong customer service capability with a polished and professional manner.
• Ability to work well with colleagues, members, and stakeholders across different locations.
• Commitment to ongoing professional development.

Desirable experience

• Background in training administration or learning and development coordination.
• Experience in event planning and delivery.
• Previous work with a membership organisation, association, or professional body.
• Marketing administration experience.
• Experience managing multiple shared inboxes and enquiry channels.

Additional information

This opportunity is part of the Asia Pacific team and supports a mix of virtual and face-to-face delivery. The role combines training administration, event coordination, customer service, supplier liaison, and marketing support. No salary, start date, or vacancy count was specified in the source.