Relocation Coordinator

Role overview

The Relocation Coordinator serves as the main contact for customers and manages the end-to-end coordination of household goods moves from the starting point to the final destination. The role ensures that every stage of a residential relocation is organized smoothly and delivered to a high standard. It involves working closely with internal teams such as Dispatch, Operations, International, Claims, and Sales, along with external partners across the supply chain, to make sure all relocation work follows company agreements and industry standards. This position reports to the Director of the International Division.

Financial responsibilities

• Track the profitability of each case and stay aware of individual job costs.
• Ensure full payment is received from private customers before shipment delivery when required.
• Check and approve invoices from outside vendors for payment processing.

Customer communication

• Act as the central contact for agent, account, and private customers.
• Keep customers, internal operations, and accounts informed throughout the relocation process.
• Share timely updates about date changes, schedule adjustments, and other relevant changes while meeting all service-level commitments.
• Handle customer questions professionally and escalate service concerns to the Director, International Division when needed.

Data management

• Enter information into company systems accurately and make sure records remain complete.
• Apply the correct sales tariffs to individual files where needed.
• Work with weight and volume conversions using both metric and imperial measurement systems.

Qualifications

The ideal candidate should bring strong customer service skills, clear written and spoken communication, and confidence using computers, standard office equipment, and MS Office tools. A background of two to three years in customer service is preferred. Experience in relocation, real estate, or transportation is an advantage. Strong English proficiency at C1 level, both written and verbal, is required.

Working hours

The schedule for this position is 14:00 to 23:00.

Application note

Interested candidates are invited to share their CV by email at [email protected].