Shawna Thompson

About

Results-driven customer service and sales professional with experience in relationship building, high-volume communications, and problem resolution. Skilled in CRM systems, data entry, Microsoft Office, and delivering exceptional customer experiences in fast-paced environments.

Experience

• Personal Care Assistant (PCA)
  2024 – 2025
• Client Service Representative (Seasonal)
  H&R Block
  2023 – 2024

Education

• Associate Degree
  Institute of Medical Careers
  Health Sciences · May 2023 – Jun 2024
• Diploma
  Institute of Medical Careers
  Medical Office Administrator · Feb 2022 – May 2023

Skills

• Time Management
• Problem Solving
• Multitasking
• Data entry
• Google Workspace
• Inside Sales
• Microsoft Outlook
• Team Collaboration
• Objection Handling
• Customer Retention
• Microsoft Excel
• Customer Service
• Microsoft Office
• Lead Qualification
• Microsoft Word
• CRM Software
• Upselling
• Phone Communication
• Relationship Building
• Consultative Selling
• Cross-selling
• Active Listening
• Remote Work