Account Manager

About Mongoose

Mongoose is focused on helping higher education institutions run better conversations by making conversation intelligence widely available. The company’s goal is to help people move forward by supporting moments that matter, from guiding students through their first term to helping alumni find opportunities and keeping parents informed and reassured. Its AI-powered platform is built to support compliant, empathetic, and effective communication across campus.

The company believes every interaction plays a role in building trust and driving success. Its approach centers on delivering useful insights, relevance, empathy, scale, and trust, with the aim of improving communication outcomes in higher education.

You’ll be joining a team that wants to create meaningful impact in education through stronger, smarter conversations.

Role Overview

As the Account Manager, you will lead customer renewals and expansion efforts. Your focus will be on keeping clients engaged, identifying opportunities for upsell and cross-sell, and helping them get more value from the platform. Success in this role is tied to retention, renewal performance, and achievement of expansion targets through broader adoption of the Conversation Intelligence Platform.

This position is well-suited to someone who enjoys strategic account planning, referral-based selling, and consistently delivering above target in a quota-carrying role.

Key Responsibilities

• Manage renewals and growth opportunities with the goal of meeting or exceeding assigned quotas.
• Partner with the Customer Success Manager to create strategic plans that protect retention and support expansion.
• Lead renewal conversations early, address risks ahead of time, and keep clients confident throughout the process.
• Build new pipeline through regular outbound activity and identify upsell and cross-sell opportunities.
• Expand Mongoose’s presence within existing accounts by introducing solutions to additional teams and departments.
• Develop strong client relationships through outreach and Quarterly Reviews that reinforce value and uncover needs.
• Work closely with a dedicated Client Success Manager, where you own the commercial side and the CSM owns adoption and day-to-day success.
• Collaborate with Marketing, Leadership, and Product to share updates, surface risks, and bring customer insight into decision-making.
• Represent the company at conferences, trade shows, and industry events, including travel and onsite visits when required.
• Maintain accurate CRM records, monitor account health, and use data to guide conversations and identify opportunities.

Candidate Profile

The ideal candidate has a strong background in B2B SaaS sales with direct experience managing renewals and/or expansion quota. A history of exceeding targets, building healthy pipelines, and closing upsell or cross-sell opportunities is important.

You should be a confident relationship builder with excellent communication skills, a proactive mindset, and a strong ability to use data to inform your approach. Comfort working in CRM systems is expected, and HubSpot experience is a plus.

Experience in higher education is helpful but not mandatory. The company is open to candidates who can learn the space quickly and contribute effectively.

Perks & Benefits

• Medical, dental, and vision insurance coverage
• 401(k) with company match: 100% of the first 3% and 50% of the next 2%
• Flexible paid time off
• Fully remote work setup
• Competitive leave policies
• 13 paid holidays plus a week off between Christmas and New Year’s Eve

Additional Information

This is an evergreen role, which means there may not be an immediate opening at the moment. The company is actively building a pipeline of candidates for future hiring needs and may reach out when a matching opportunity becomes available.

Mongoose is an equal opportunity employer and welcomes applicants from all backgrounds. The company does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or other protected characteristics. Accommodation is available during the application process for candidates who need it.

Compensation

The base salary for this role is $80,000, with a $70,000 variable component and total on-target earnings of $150,000.