Account Manager

About Mongoose

Mongoose builds AI-enabled conversation intelligence tools for higher education. The company’s mission is to make meaningful, compliant, and supportive communication available across campuses so institutions can better serve students, alumni, parents, and staff. Its platform is designed to strengthen trust, improve engagement, and create measurable outcomes by bringing empathy, relevance, scale, and insight into every interaction.

The organization focuses on helping higher-ed teams improve reputation and deliver better results through smarter communication. More than 4,000 teams at over 950 colleges and universities use Mongoose to improve engagement across the full student lifecycle, from admissions through alumni relations.

Role Summary

As an Account Manager, you will own renewals and expansion for a portfolio of clients. Your focus will be on retaining accounts, growing revenue through upsells and cross-sells, and building strong client relationships that lead to long-term partnership. Success in this role is tied to retention, renewal performance, and expansion quota achievement across Mongoose’s Conversation Intelligence Platform.

This is a commercial, client-facing role suited to someone who enjoys strategic account planning, referential selling, and consistently surpassing targets. The position is fully remote and includes an evergreen hiring approach, meaning there may not be an immediate opening, but Mongoose is actively building a candidate pipeline for future needs.

What You’ll Do

• Manage renewal and expansion activity for assigned accounts, with a goal of meeting or exceeding quota and supporting revenue growth.
• Partner with a Customer Success Manager to create retention and expansion plans that anticipate risk early and keep customers engaged.
• Drive new opportunities within existing accounts through targeted outbound outreach, upselling, and cross-selling.
• Strengthen client relationships through strategic communication and Quarterly Reviews that surface needs, goals, and growth opportunities.
• Work alongside Client Success to balance commercial ownership with adoption and value realization.
• Coordinate with Marketing, Leadership, and Product to share customer feedback, support campaigns, address risks, and influence product improvements.
• Represent Mongoose at conferences, trade shows, industry events, and on-site customer visits as needed.
• Maintain accurate CRM records in HubSpot and use customer health data to guide account strategy and internal updates.

What You’ll Bring

• Proven success in a B2B SaaS environment carrying renewal and/or expansion responsibility and regularly exceeding targets.
• Ability to build pipeline, close efficiently, and grow accounts through upsells and cross-sells.
• Strong relationship-building skills with clear, confident communication and a customer-first mindset.
• Proactive problem-solving ability and a strategic approach to account management.
• Comfort working with data, customer health indicators, and CRM platforms; HubSpot experience is a plus.
• Strong collaboration skills and the ability to work effectively across Marketing, Product, and Client Success teams.
• Experience in higher education is helpful but not mandatory.

Compensation

The base salary for this position is $80,000, with a $70,000 variable component. Total on-target earnings (OTE) are $150,000.

Benefits

• Medical, dental, and vision coverage
• 401(k) plan with company match: 100% of the first 3% and 50% of the next 2%
• Flexible paid time off
• Fully remote work arrangement
• Competitive leave policies
• 13 paid holidays plus a full week off between Christmas and New Year’s Eve

Additional Information

This posting is an evergreen requisition, which means the company may not be hiring immediately for this exact role. Applications will be reviewed as future openings arise, and qualified candidates may be contacted when a match appears.

Mongoose is an equal opportunity employer and welcomes applicants from all backgrounds. The company does not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available during the application process if needed.

If you do not meet every qualification but believe you can contribute meaningfully, you are still encouraged to apply.