Courier

Role overview

FedEx is looking for a Courier to join its Auckland team. This position sits within a fast-moving, collaborative environment where the focus is on delivering dependable service, supporting customers, and contributing to the company’s commitment to outstanding experiences.

What the job involves

The role centers on route-based collection and delivery work, handling customer interactions, and preparing or packing items as needed. You will be expected to complete pick-ups and deliveries efficiently, respond to service-related customer queries, and work in line with operational, safety, and security standards. Success in this role is measured by meeting service targets and keeping customer satisfaction high.

Key responsibilities

• Carry out on-road pick-up and delivery duties.
• Assist customers and resolve issues connected to service features.
• Follow all operational, safety, and security procedures at all times.
• Support packing-related tasks when required.
• Work toward service commitments and a high standard of customer satisfaction.

Requirements

• Completed secondary schooling or an equivalent qualification.
• Valid driver’s licence.
• At least 1 year of professional driving experience.
• Strong customer focus with clear communication, active listening, and spoken English fluency.
• Good knowledge of local geography, plus route planning and organizing ability.
• Careful attention to detail, especially when completing documents accurately.
• Ability to handle the physical demands of the role.
• Good problem-solving skills and a mindset of finding better ways of working.
• Strong teamwork skills and the ability to cooperate across teams for timely delivery.

Working culture and employment package

Team members can expect opportunities for career growth, internal movement, location transfers, training, and leadership development. The company also highlights a competitive compensation and benefits package, flexible work arrangements where applicable, and wellbeing support.

Equal opportunity

The employer follows an equal opportunity and affirmative action approach and aims to build a diverse, equitable, and inclusive workplace. Hiring decisions are made without discrimination on the basis of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, disability, or other protected characteristics under applicable law.

About the company

FedEx is a major global express transportation business serving customers in more than 220 countries and territories. Its long-standing People-Service-Profit philosophy places employees first, with the belief that strong service and business success come from investing back into people and the organization. The company culture emphasizes innovation, teamwork, and high service quality.