Customer Development Manager

About the Company

Colgate-Palmolive is a global consumer goods company with operations in more than 200 countries. Its portfolio spans oral care, personal care, home care, skin care, and pet nutrition, and its brands are used in households around the world.

The company promotes a culture built on caring, inclusiveness, and courage, and focuses on building a healthier future for people, pets, and the planet. Relocation support is offered globally for this role.

Role Overview

The Customer Development Manager will be responsible for driving account growth, strengthening customer partnerships, and ensuring strong in-store execution across selected accounts. The role is based in Riyadh, with travel expected about 50% of the time.

Key Responsibilities

The position covers sales performance, customer engagement, execution in stores, and business development across a group of accounts.

• Deliver sales, margin, and volume goals for assigned accounts while making sure the 5P standards are properly executed in store.
• Build strong partnerships with accounts at store and regional levels through relationship management and negotiation with store operations and in-store teams.
• Share feedback on competitor activity and in-store conditions so the right actions and tactics can be applied and reported to the CDTL.
• Work with the RM to create account-specific plans and promotions and ensure they are implemented effectively.
• Translate the channel strategy created by CDTL into selected accounts, focusing on both qualitative 5P execution and quantitative metrics such as sales per account, store, category, and SKU.
• Manage relationships with key stakeholders such as junior buyers and store managers at regional and store level.
• Conduct negotiations related to planograms, displays, and promotional execution at regional office or store level as needed.
• Coordinate special events such as store-level sell-in, in-store communication, and materials handling in coordination with the RM team and CDTL.
• Improve account profitability by analyzing performance, identifying opportunities, and preparing action plans.
• Prepare business reviews twice a year together with CDTL and GM to discuss customers and mutual growth opportunities.
• Visit stores regularly to identify improvement areas and support stronger execution.
• Coach merchandisers and in-store staff, making sure they are trained and updated on new products, promotions, and merchandising goals.
• Work with CDTL and RM to develop tools, merchandising materials, and in-store programs that improve shelf management and shopper conversion.
• Monitor data collection to ensure 5P performance is tracked accurately against targets.
• Communicate store objectives clearly and track execution of assortment, shelf pricing, promotions, availability, share of shelf, planograms, and POP placement.
• Resolve operational issues at regional offices or in stores when they arise.

Requirements

The ideal candidate should have a bachelor’s degree or an equivalent qualification, along with relevant market and account development experience.

• Minimum of 5 years of experience in the HSM/Pharma-DS environment in the Saudi market.
• Proven experience in developing business for selected customers.
• Strong command of English and Arabic.
• A bachelor’s degree or similar qualification is required.

Additional Information

Job Number: #174040. This opportunity is based in Jeddah, Jeddah, Kingdom of Saudi Arabia, although the location line in the posting also mentions Riyadh. Travel is expected to be around 50%.

Equal Opportunity and Accommodation

The employer is committed to inclusive hiring and equal opportunity. Candidates are considered without discrimination based on protected characteristics such as race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or veteran status where applicable.

Reasonable accommodation is available during the application process for persons with disabilities.