- Experience
- Any
- Salary
- EUR 14 – EUR 14 / hour
- Openings
- 1
- Posted
- 7 hours ago
- Work mode
- In office
- Eligibility
- Candidates must have the right to work in Ireland and be able to commute to the property. The role is suited to people with strong service skills, a flexible approach to shifts, and an interest in hospitality.
- Resume
- Required to apply
Where you'll work
Job description
About Queensway Group
Queensway Group is a family-run business built by entrepreneurs and known for its friendly service, sincerity, and high standards. The group invests in real estate and develops it into operating hospitality businesses, spanning coffee shops, hotels, residential property, and a members’ club. Its portfolio includes KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.
With an entrepreneurial mindset and a wide network, the group moves quickly to seize opportunities and grow its businesses. Agility is central to its success. Combined with experience in real estate development, this allows the business to reshape assets and run them through skilled, committed teams across the UK, Europe, and East Africa.
About Point A
Point A is guided by attitude rather than market conditions. The team believes that working together makes the seemingly impossible achievable. The brand focuses on doing things differently, using resources creatively, and challenging established players in the sector through its brand, products, and service. The company values thoughtfulness, humility, honesty, and authenticity, and aims to give guests heartfelt hospitality regardless of budget. Since 2017, this approach has helped it become one of the most successful newer hotel brands, and it is looking for people to help continue that growth story.
Role overview
The hotel is hiring reception team members to support guests and the wider team at Point A Hotel Parnell Street. The main objective of the role is to make sure every guest enjoys a memorable stay.
What you will do
- Deliver warm, effective customer service and resolve guest issues confidently.
- Complete end-of-shift auditing, cashing-up, and banking reconciliations.
- Work across morning, evening, and night shifts as needed.
- Assist other hotel departments and ensure smooth shift handovers.
- Create exceptional guest experiences through a strong service mindset.
- Bring a positive attitude, energy, and drive to the role.
- Commit to personal development and continuous learning.
- Show kindness, honesty, and care for the local community.
- Understand the hospitality industry and what is required to perform at a high level.
- Use creativity and initiative to help maximise business potential.
Requirements
- Strong customer service and problem-solving ability.
- Willingness to work flexible shifts, including mornings, evenings, and nights.
- Ability to support colleagues across different hotel functions.
- A genuine interest in service excellence and guest satisfaction.
- Positive outlook and a proactive approach to work.
- Commitment to self-improvement and career growth.
- Values aligned with kindness, honesty, and community-minded behaviour.
- Good understanding of the hospitality sector.
- Creative thinking and an entrepreneurial approach.
- Legal permission to work in Ireland.
- Ability to commute to the property location.
Terms and conditions
This position is a 40-hour-per-week contract. The pay rate is €14.50 per hour. The role comes with 25 days of annual leave.
The package also includes Queensway’s reward and recognition scheme, an annual awards ceremony in London, a supportive and friendly workplace, professional development opportunities, career progression, movement across the wider group including coffee houses and the support office, team-building activities, social events, and Friends and Family rates across all properties.
Additional information
The role is based in Greater Dublin and requires on-site work.